Alight · 3 months ago
Defined Contribution Client Success Manager
IL
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $104K/yr
3+ years expAlight is a company dedicated to championing people and helping them grow with purpose. The Defined Contribution Client Success Manager oversees daily operational performance for assigned clients, ensuring high-quality solutions and effective communication with clients and internal teams.
Health Care
No H1B
Responsibilities
Utilizing expert knowledge of DC to interpret complex client requirements
Addressing questions related to unique situations, participant inquires, client escalations and requirements
Driving stable and consistent delivery from internal and external partners. Using data to influence standardization and process innovation
Communicating, validating and managing eCAT with client
Managing defined contribution plans and understanding their effect on clients and participants
Collaborating with the Oversight & Excellence team to reduce total cost by lowering demand and improving efficiency. Also, focus on improving delivery quality
Communicating regularly with day-to-day client contact on delivery and projects
Qualification
Required
Be an effective communicator and use influencing skills on domain and technical matters, internally and externally
Have proven analytical abilities and attention to detail when working with complex data
Be solutions oriented and have ability to report data to stakeholders
Have advanced management and organizational skills with ability to adapt to change
Be an expert with knowledge of Defined Contribution and company (or equivalent) systems
3+ years in Defined Contribution and a variety of team experiences and 3+ years of coaching and leveraging work through others
Benefits
Health coverage options
Wellbeing and support programs
Retirement
Vacation and sick leave
Maternity, paternity & adoption leave
Continuing education and training
Several voluntary benefit options
Company
Alight
Alight Motion is a powerful video editing and animation app that empowers users to create stunning visuals right from their mobile devices.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jocelyn Wyatt
CEO of Alight
Recent News
2024-10-21
Business Wire
2024-05-08
2024-05-08
Company data provided by crunchbase