Lanco Group of Companies · 2 weeks ago
Field Service Professional
Kapolei, HI
Full-time
Onsite
Entry, Mid Level
2+ years expLanco Group of Companies is seeking a Field Service Professional based in Honolulu, Hawaii, to provide technology equipment troubleshooting and repair services. The role involves maintaining client relationships, performing preventive maintenance, and installing various technology systems on container handling equipment.
IndustrialMachinery ManufacturingManufacturingSales
Responsibilities
Work in an outdoor environment and will troubleshoot and repair technology equipment deployed on seaport and container handling equipment
This position will focus on the trouble shooting and repair of RFID, PLC, GPS, OCR and LPR Cameras, Gate Kiosk, VOIP, and application support
Network troubleshooting, including Wi-Fi connections
Familiar with Fiber Optic testing tools and procedures
Provide training and technical knowledge on full range of technology equipment
Provide a high level of communication with both Customer and Office
Monitor dashboard for performance and functionality
Provide assistance to Mi-Jack and Mi-Jack Suppliers Level II Support Technicians
Perform scheduled preventive maintenance activities on technology equipment
Installation, replacing, and cleaning of OCR cameras using a man lift for Ship to Shore Cranes and on Gate Portal structures
Installation of structured cabling and other low voltage electrical systems (Access Control, Commercial PA, A/V, Camera Systems), including physical installation of equipment, termination and interconnection of all cables, and testing for proper functionality
Must be able to read schematics at a high level. Mechanical and electrical experience required
Evaluate and make recommendations regarding required repairs. Which includes Scheduled Maintenance, Inspections, and call out repairs
Provide clear work order documentation daily. Document all issues/resolutions in JIRA tracking system
Manage Spare parts inventory and RMA process
Ability to prioritize repairs within the assigned locations
Ability to self-schedule and coordinate repairs and preventative maintenance with on-site management
Maintain a clean work environment in the office, vehicle, and storage
Qualification
Required
Minimum of two (2) years' experience in a field service environment
Proficiency in Microsoft® Applications
Interfaces with Software applications such as JIRA on a daily basis
Basic knowledge of AC, DC, and low voltage power
Basic knowledge of networking including DHCP and IP subnets
Capable of safely handling hand and power tools
Ability to prioritize tasks and work under pressure in a fast-paced environment
Must be able to work in a team environment
Previous experience in Rail and Port Automation systems a plus
Driver's license with a clean Motor Vehicle Record (MVR)
Must be able to obtain a TWIC (Transportation Worker Identification Card), must have a keen eye to safety and must have or be able to obtain a passport
Must be willing to travel by air and company truck
International travel may be required for training purposes
Technical degree, Engineering degree or Vocational training in electronic assembly preferred
Strong communication skills and attention to detail
Preferred
2 year Degree in electronics, computer science, or related field of study preferred
5 + years of related experience with similar technology equipment/automation and port/intermodal equipment
Benefits
Competitive pay
Use of company vehicle
Health, Vision, Dental
401K Match
Competitive PTO policy
Phone reimbursement
Company
Lanco Group of Companies
In 1954, from his home in a south suburb of Chicago, John Lanigan envisioned a better way.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Amanda Boehm
Human Resources Business Partner
Recent News
2024-02-21
2023-11-02
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