Queens University of Charlotte · 2 months ago
Student Financial Services Counselor
Charlotte, NC
Full-time
Onsite
Entry Level
$40K/yr - $45K/yr
2+ years expQueens University Of Charlotte is a nationally recognized institution focused on supporting success for diverse learners. The Student Financial Services Counselor will assist students and families with financial aid and billing processes, providing customer service and counseling on various financial aid programs.
Career PlanningHigher EducationTraining
No H1B
Responsibilities
Counsel and advise current and prospective students and their families on institutional, state, and federal student financial aid programs, private alternative funding sources, and payment plans administered by the university
Provide superior customer service to students and families through email, phone, and text communications
Review of daily FAFSA submissions
Processes student employment requests and hiring forms
Monitors work study funds, and reports on student employment activity as needed
Collects Student Veteran benefit information and processes in the university database
Serves as the backup for the School Certifying Officer for VA
Special projects and additional duties as assigned to enhance the level of service and commitment to students, their families and the University
Qualification
Required
Bachelor's degree or associate degree from an accredited institution
Minimum of two years in customer service or related field
Excellent oral and written communication skills to communicate with students, parents, and campus partners
Demonstrated proficiency with Microsoft Office Word, PowerPoint, Excel, Access and Outlook
High attention to detail
Ability to work after hours and weekend events
Maintaining the protection and confidentiality of student information
Preferred
Experience in financial aid, student accounts, or related experience in a higher education setting
Experience with Veterans Benefits or working knowledge of VA benefit categories
Hands-on experience with PowerFaids and Jenzabar or campus software systems
Benefits
Medical, dental and vision insurance
Domestic partner benefits
A 403b retirement plan, with two options (pre-tax or post-tax (Roth) contributions) with a generous match
Vacation and generous paid holidays
Tuition remission and tuition exchange
Queens-paid life insurance
Supplemental life insurance
Dependent life insurance
Accidental death and dismemberment insurance
Disability insurance
Flexible spending accounts (medical, dependent care, Health Savings Account)
Sick leave and long-term disability leave
Paid parental leave
FMLA leave when eligible
Reduced cost meals at Morrison Dining Hall
Employee assistance program (EAP)
Free access to the Levine Center
Wellness programs
Pet insurance
Critical care insurance
Legal assistance
Company
Queens University of Charlotte
Queens has provided students with transformational experiences for more than 160 years.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$2.5MKey Investors
Lowe’s
2022-03-29Grant· $2.5M
Leadership Team
Matt Packey
CFO and VP for Administration
Brittany Pasut
Assistant Athletic Director | Marketing, Ticketing + Strategic Partnerships
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