NEOGOV · 2 months ago
Dispatcher II Paratransit
100 Mack Avenue, MI
Full-time
Onsite
Mid Level
$43K/yr - $56K/yr
3+ years expThe City of Detroit's Department of Transportation is currently accepting applications for a Dispatcher II Paratransit. This role involves leading dispatch operations for paratransit services, including scheduling, routing, and managing vehicle dispatching for seniors and disabled individuals.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide paratransit dispatching and routing services to seniors and disabled individuals by dispatching paratransit vehicles
Adjust, review, revise, and produce schedules using scheduling software
Refine trips assignments to increase productivity, improve ride quality, and adjust individual route schedules both in advance and/or on the day of service as needed to provide resources that match demand
Ensure that the appropriate parties are notified in the event of accidents or incidents
Maintain an up-to-date daily run itinerary of routes and assigned drivers
Monitor computer and maintain communication with drivers via two-way radio on information regarding scheduling issues and field situations
Schedule driver and vehicle assignments
Produce daily and monthly reports, logs, and records, and assist with entry of trip data as required
Serve as the primary point of contact in working with supervisory staff and customers resolving customer issues and transit concerns related to dispatch services
Review dispatcher I reports and radio log to ensure that operations have been conducted according to regulations
Monitor services for proper and timely operation and make recommendations for appropriate changes in service levels
Collaborate with the Customer Service Representative II on paratransit scheduling
Train new employees on proper dispatch techniques
Process and file schedules, reports, and related documents
May assume the role as the Manager I in lieu of their absence
May perform additional duties as assigned
Qualification
Required
High School Diploma or G. E. D. (General Educational Development) equivalent
Minimum of three (3) years of experience in dispatch or a related field
Preferred
Experience working as a Dispatcher I
Associates Degree preferred
Experience dispatching in a transit environment such as taxi, vans, tow trucks, or similar
Benefits
Medical - Eligible for hospital, surgical, and prescription drug benefits.
Dental
Vision
Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent.
Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.
Sick Leave
Vacation
Holidays
The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave.
City Employees Retirement System
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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