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Capital One · 2 months ago

Director, Business Solutions Design

McLean, VA

Full-time

Onsite

Director/Executive

$246K/yr - $281K/yr

10+ years exp

Capital One is a leading information-based technology company focused on helping customers succeed in banking. The Director of Business Solutions Design will lead a cross-disciplinary team to design and optimize experiences for small and medium-sized business customers, ensuring that their needs are met through innovative software solutions.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Lead a talented, cross-disciplinary team of design leaders and designers

Collaborate deeply with research teams and Product and Technology leadership

Identify and advocate for high-leverage opportunities with executive stakeholders

Lead high-impact, highly complex design projects that drive experience excellence and business outcomes

Envision, design, deliver and optimize experiences across channels and emerging technologies

Manage business teams across a suite of business credit cards, rewards, and payment solutions

Manage vendors, making payments on time and getting paid to keep cash flowing

Plan and manage expenses across teams with automations across policies, approvals and business travel

Qualification

Product Design ExpertiseHuman-Centered DesignBusiness-FocusedLeadershipDesign Toolkit ProficiencyWebMobile TechnologiesPrototyping ToolsProblem-SolvingCollaborationCommunicationPeople ManagementInterpersonal Skills

Required

At least 10 years of experience in leading product design teams and delivering products to market

At least 3 years managing managers

Preferred

At least 12 years of experience in leading product design teams and delivering products to market

Experience in a design toolkit that spans product design, service design, design strategy and content design

Deep experience leading product design teams operating across UX and UI, strategy, content, and research from strategy through delivery to market

Deep experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, performance metrics, roadmaps, and operating models

Deep experience interfacing with executive leadership to solve problems, influence key decisions, and drive results across strategy, design, roadmaps and investments

Experience working within a design system

Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions

Expertise with design and prototyping tools such as Figma

Experience managing an interdisciplinary design team

Proven ability to collaborate with technology and platform teams, focusing on developing new systems and platforms, investigating and implementing new technologies, tools, and interaction models, such as LLMs and agentic AI

Proficiency in business case development, grounding product and user experience decisions to business value

Exceptional written and verbal communication skills

Exceptional interpersonal skills and relationship building across complex organizations

Exceptional people management and development skills