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Quiq · 2 months ago

Implementation Specialist/Technical Consultant

Bozeman, MT

Full-time

Onsite

Senior Level

5+ years exp

Quiq is a company focused on delivering AI-driven customer service solutions, and they are seeking a highly motivated Technical Consultant to join their Professional Services team. The role involves guiding customers through the implementation and adoption of the Quiq platform, configuring solutions, providing training, and building strong relationships with stakeholders.

Agentic AIArtificial Intelligence (AI)Customer ServiceEnterprise SoftwareGenerative AIMessagingProductivity ToolsSoftware

Comp. & Benefits

No H1B

Responsibilities

Conduct engaging workshops with customers to thoroughly understand their business processes, technical requirements, and desired outcomes for their AI, chat and messaging initiatives

Expertly configure the Quiq platform to align with customer requirements, including setting up messaging channels, routing rules, intelligent agent workflows, and integrations

Provide strategic guidance and best practices to customers on optimizing their use of the Quiq platform for maximum impact on customer experience and operational efficiency

Develop and deliver comprehensive training sessions for various customer stakeholders, including administrators, contact center supervisors, and frontline agents, ensuring they are proficient in using and managing the Quiq application

Act as a technical subject matter expert, assisting with troubleshooting and resolving implementation-related issues, escalating to product and engineering teams as needed

Cultivate strong, trusted relationships with customer stakeholders, becoming their go-to expert for all things Quiq

Contribute to the refinement of our professional services methodologies, tools, and best practices

Qualification

Technical ConsultingSaaS ExperienceSalesforce Service CloudContact Center SolutionsAPI IntegrationTraining DevelopmentCommunication SkillsProblem SolvingProject ManagementRelationship Building

Required

5+ years of experience in a similar Technical Consultant, Solutions Architect, or Implementation Specialist role within a SaaS environment, specifically with contact center solutions designed for the largest B2C enterprises

Proven experience implementing and configuring complex customer service platforms

Direct experience with Salesforce Service Cloud implementations, experience in Omni and experience in enterprise deployments

Strong understanding of contact center operations and customer service best practices

Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences

Demonstrated ability to lead customer workshops, gather requirements, and design effective solutions

A 'can-do' attitude with a strong sense of ownership and accountability

Have a level of curiosity to understand business problems, process and architecture with the ability to architect solutions in the contact center

Ability to manage multiple projects simultaneously and prioritize effectively in a fast-paced environment

Technical aptitude and a curiosity for learning new technologies

Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent practical experience

Familiarity with AI Agents and how they work in a customer service environment

Deep understanding of how API's and system level integration