Altumint · 2 months ago
Account Manager
Lanham, MD
Full-time
Onsite
Senior Level
5+ years expAltumint is focused on client relationships and is seeking a highly motivated Account Manager to oversee photo enforcement programs in the New England/Eastern U.S. region. The role involves managing client interactions, ensuring program success, and collaborating with various stakeholders to enhance roadway safety.
Artificial Intelligence (AI)CommunitiesPublic SafetySmart Cities
Responsibilities
Model integrity and professionalism in all client and team interactions
Serve as the primary point of contact for assigned clients, addressing inquiries, concerns, and requests in a timely and solution-oriented manner
Develop and nurture strong client relationships to support retention, renewal, and program growth
Prepare and deliver comprehensive client reports, including performance metrics, program health analyses, and recommendations for improvement
Conduct regular client meetings and program reviews to evaluate progress, discuss goals, and identify opportunities to enhance safety outcomes
Monitor daily program performance and system functionality, coordinating issue resolution with technical and operations teams
Provide customer support through multiple channels, including phone, email, and virtual or in-person meetings
Collaborate with internal departments (Implementation, Operations, Legal, Finance, Engineering) to ensure timely fulfillment of all client deliverables
Design and execute strategies to enhance customer experience and satisfaction, leveraging data and feedback to drive improvement
Analyze customer feedback, service data, and program performance metrics to identify trends and implement corrective actions
Prepare annual compliance and operational reports; ensure alignment with state regulations and contract requirements
Support the Client Implementation Team during onboarding and transition phases
Serve as the primary point of contact during Operations and Maintenance phases, ensuring adherence to service levels and performance standards
Review and process client change requests and documentation with accuracy and efficiency
Conduct quality, compliance, and audit reviews as required
Verify accuracy of client invoicing and assist with billing inquiries
Manage contract renewals and ensure timely execution of option years and extensions
Provide support for court and administrative hearings as required
Stay current on legislative and regulatory changes affecting assigned programs
Conduct onsite visits to strengthen relationships and assess program operations
Partner with Marketing and Sales to develop collateral, proposals, and participate in conferences or trade events that promote Altumint’s mission and services
Ensure compliance with all company policies, procedures, and ethical standards
Qualification
Required
5+ years of experience in account management, client success, or program management, preferably within government technology, transportation, or public safety sectors
Demonstrated success in managing complex client portfolios and achieving measurable outcomes
Proven ability to build trusted relationships with clients and stakeholders at all organizational levels
Strong analytical, organizational, and communication skills with the ability to translate data into actionable insights
Demonstrated capability to navigate regulatory environments and maintain compliance with local, state, and federal requirements
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook); CRM or ticketing system experience preferred
Willingness to travel within assigned territory (including overnight travel as required)
Preferred
Bachelor's degree in Business, Public Administration, or related field preferred; equivalent experience considered
Company
Altumint
Altumint offers a resourceful and adaptive partnership to immediately improve public safety.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Richard Harris
Chief Technology Officer
Recent News
2025-10-23
2025-04-14
Company data provided by crunchbase