Evertz · 3 months ago
Field Service Engineer - Colorado Springs, CO
Colorado Springs, CO
Full-time
Hybrid
Entry Level
1+ years expEvertz is a leading global manufacturer of broadcast equipment and solutions. The Field Service Engineer will be the primary point of contact for clients, providing technical direction, troubleshooting, and customer support for product installations and systems.
BroadcastingManufacturingSoftware
No H1B
U.S. Citizen Only
Responsibilities
Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
Assess the customer’s product application, troubleshoot and diagnosis issues through research and/or re-creation to determine the root cause
Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner
Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer “feature requests” to product managers
Support the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts, FAQ, Application notes, Best Practices and customer product or system configuration and product integration with other manufacturer’s products
Install product(s) or systems at customer sites and delivering training to customers in-house or abroad
Travel to US-based customers as needed
Qualification
Required
Education in Electronics, Electrical, Computer Science, Computer Engineering or related discipline
Unparalleled desire to help the customer and deliver service excellence
Passion for technology and learning new software and hardware products
Strong verbal and written communication skills
Self driven with a desire to add value to an energetic team
Problem-solving ability and able to react to changing situations
Ability to multi-task in a fast-paced environment
Must be eligible for international travel and be able to work alone with little or no supervision
Must have a valid driver's license
Must be a US Citizen
Position may require candidate to meet eligibility requirements for security clearance
Preferred
Direct experience with Server Hardware, Linux OS and Network setup is an asset
Similar experience will be considered an asset
1-2 years' experience working with broadcast/post-production products would be an asset
Benefits
Competitive total compensation package
Comprehensive Benefit Plan
Company contributed 401k Plan
Work-life balance
Career progression
Casual work environment
Company
Evertz
Evertz Microsystems is a global manufacturer of broadcast equipment and solutions.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2006-07-07IPO
Recent News
TV Technology
2025-11-06
TV Technology
2025-09-16
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