WillScot · 2 weeks ago
Managed Services, Customer Success Supervisor
Kissimmee, FL
Full-time
Onsite
Entry, Mid Level
2+ years expWillScot is a leading provider of innovative flexible workspace and portable storage solutions. The Managed Services Supervisor is responsible for overseeing a team that ensures the success of order fulfillment activities, maintains service productivity, and drives customer satisfaction.
Building MaterialConstructionInfrastructure
Responsibilities
The job provides a variety of customer service support duties to customers and ensures that timely and accurate information is provided in a professional manner. Coordinates transactions adhering to support customer needs
Assist with hiring, developing, motivating and retaining staff. Assist with training all new employees and implement relevant new policy and procedures
Drives key metrics to ensure deliveries and returns are supported in a safe and efficient manner that meets best in class customer support
Drive compliance around the transactional order process to ensure accuracy. Drives system compliance around the process which improves communication around delivery, installation and returns for the customer
Ensures Managed services/3PV Sales Support & AP Billing Coordinators are transacting in the most efficient manner in order to reduce cost while providing best in class customer & vendor support
Drives a high level of communication between the Transportation Coordinator, Customer Success Specialist and Branch to support on time and in full delivery
Provides a high level of value-added service to internal customers
Assist with reconciling vendor invoice disputes in a timely fashion
Qualification
Required
High School Diploma or equivalent
2-3 years of supervisory experience
Able to build and maintain strong collaborative relationship across all levels and departments
Proven leadership background in a customer call center environment, ability develop, mentor and empower the managed services team while creating a culture of accountability
Proficient with MS Office/Excel/Word/Outlook as well as Salesforce.com and SAP
Capable of pulling and analyzing data to deliver insights on performance and strong ability to produce high-quality PowerPoint presentations for customer interactions and senior management
Preferred
Bachelors degree preferred
Experience implementing a centralized customer support function is a plus
Benefits
Medical
Dental
Vision
Disability and life insurance
Paid time off
Company holidays
Tuition reimbursement
401(k) with match
Company
WillScot
WillScot Mobile Mini is now WillScot. North America’s largest space solution provider. #RightFromTheStart
1001-5000 employees
H1B Sponsorship
WillScot has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (9)
2023 (7)
2022 (2)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknown1993-12-01Acquired
Leadership Team
Bradley L. Soultz
CEO & Board Member
Recent News
GlobeNewswire News Room
2025-03-11
Company data provided by crunchbase