Supabase · 2 months ago
Customer Solution Architect Team Lead (EMEA)
United States
Full-time
Remote
Senior Level
6+ years expSupabase is the Postgres development platform, built by developers for developers. They are seeking a Customer Solution Architect Team Lead to manage a team of Customer Solutions Architects and drive the adoption of Supabase across various customers. The role involves overseeing customer success, leading technical onboarding, and collaborating with different teams to ensure customer satisfaction and success.
Artificial Intelligence (AI)DatabaseDeveloper ToolsInformation ServicesInformation TechnologySoftware
Responsibilities
Hire, coach, and grow a global team of CSAs who serve as trusted technical advisors to our customers
Collaborate with Sales, Product, and Engineering to define and scale the CSA motion across the full customer journey—from discovery through adoption and renewal
Create structured onboarding, training, and development plans for CSAs to level up in technical storytelling, Postgres optimization, and customer success strategy
Ensure CSAs consistently deliver successful outcomes, unblock adoption, and drive value for paid Team and Enterprise accounts
Work directly with strategic customers when needed—especially during complex escalations, architectural deep dives, or critical onboarding milestones
Lead and review technical discovery led by CSAs to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success
Guide CSAs in designing and presenting platform demonstrations tailored to high-value customers, helping them clearly articulate the value of the Supabase platform and team
Collaborate with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform
Support your team in defining and executing proof-of-value scopes that balance business outcomes with low-friction onboarding
Ensure CSA-owned timelines, success criteria, and engagement tactics result in a high proof-to-conversion success rate
Build reusable onboarding flows (email sequences, docs, templates, webinars) that accelerate time-to-value for new customers
Help your team build detailed account plans focused on both short-term adoption and long-term expansion opportunities
Provide ongoing technical coaching for CSAs conducting architecture reviews, schema design evaluations, and performance tuning for production workloads
Partner cross-functionally to advocate for customer feedback, share emerging customer needs with Product & Eng, and communicate roadmap milestones back to customers
Coach CSAs to act as internal and external champions of Supabase, building trust with customers through consistency, clarity, and deep product expertise
Uphold a standard of excellence in customer engagement, ensuring Supabase becomes embedded in the way our customers build
Qualification
Preferred
6+ years of experience in Solutions Architecture, Technical Account Management, or Database Engineering
2+ years of people management or team leadership experience, ideally in a high-growth, technical startup environment
Strong background with relational databases (PostgreSQL preferred), with a deep understanding of schema design, indexing, and query performance
Hands-on experience building modern web applications using frameworks like React, Svelte, Vue, or Node.js
Clear, confident technical communicator and storyteller. Must be able to distill complex technical topics into actionable outcomes for customers and team members alike
Experience navigating stakeholder alignment, conflict resolution, and collaborative problem-solving across teams
Familiarity with tools such as HubSpot, BigQuery, and internal BI dashboards
Benefits
We provide a WeWork membership or co-working allowance you can use anywhere in the world.
Every team member receives ESOP (equity ownership) in the company.
Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are.
Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun.
We operate asynchronously and trust you to manage your own time.
Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
Company
Supabase
Supabase offers an open source backend platform for app development built around a managed PostgreSQL database and tools.
51-200 employees
H1B Sponsorship
Supabase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$496.12MKey Investors
AccelFelicisCoatue
2025-10-03Series E· $100M
2025-04-22Series D· $200M
2024-09-25Series C· $80M
Recent News
2026-01-03
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2025-12-08
2025-12-04
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