Follett Higher Education · 3 months ago
Retail Manager - Sparkys Shop at Novus
Tempe, AZ
Full-time
Onsite
Mid Level
$48K/yr - $63K/yr
3+ years expFollett Higher Education is a leading provider of education technology and services, serving over half of the students in the United States. The Campus Store Manager will lead store operations, driving sales growth and ensuring an exceptional customer service experience while developing and mentoring team members.
EducationLanguage LearningTraining
Responsibilities
Execute operating plans and daily operations for both traditional and rush (peak) periods consistent with company objectives
Execute sales promotions, special events, book signings, and preparation of merchandise displays, store layout, and advertising copy
Responsible for leading in-store course materials activities in collaboration with course materials leadership
Partner with Regional Manager to review store financials and adjust accordingly to drive sales. Responsible for meeting annual shrink budget
Review and approve store markups, markdowns, and write-offs within company guidelines
Ensures the security of company assets and the safety of associates and customers, and adherence to company policies
Facilitation of campus and/or community events
Day-to-day communication of store operational activities
Strategic Partnership Reviews
Ensure campus outreach and engagement
Bookstore Advisory Committees
Develop cross-functional teams of engaged team members with the ability to execute initiatives and drive operational standards to produce business results
Ensure effective performance management and maintain a culture of accountability
Recruit, train, coach, and develop all team members
Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience
Develop and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information to improve and drive market share
Answer routine inquiries and handle escalated complaints
Ensure the store is neat, clean, and orderly
May oversee a café or convenience store and must ensure compliance with all health and food safety regulations
Other duties as assigned to support general store operations
Qualification
Required
Bachelor's Degree or Equivalent
3-5 years of retail management or strong customer service experience
General Computer Skills
Strong organizational, time management, and problem-solving skills
Vital customer service, communication, and presentation skills
Strong analytical skills and financial acumen
Advanced relationship building, a demonstrated ability to influence a team, and customer outreach
Travel: minimal - less than 10%
Preferred
Academic retail experience is a plus
Benefits
Medical, Dental, & Vison
Voluntary Insurance plans
401k + 100% company match (up to 4%)
80 hours vacation + sick days
10 paid company holidays
Quarterly Bonus Plan
Company
Follett Higher Education
Follett Higher Education is a leading educational service provider and omnichannel retailer providing students, faculty and staff, parents, and fans with the course materials, learning tools, and retail services needed to successfully support the academic journey.
5001-10000 employees
H1B Sponsorship
Follett Higher Education has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Kevin Renshaw
Vice President Business Development & Strategic Partnerships
Mike McEneany
Vice President of Business Development & Strategic Partnerships
Recent News
Company data provided by crunchbase