TeamLogic IT of Mountain View · 2 months ago
IT Support Specialist
United States
Full-time
Remote
New Grad, Entry Level
$25/hr - $25/hrTeamLogic IT of Mountain View is a rapidly growing Managed Service Provider serving clients across Silicon Valley and beyond. They are seeking a motivated IT professional to serve as the first point of contact for client support requests and to troubleshoot and resolve Level 1 technical issues.
Information Technology & Services
Responsibilities
Serve as the first point of contact for client support requests (primarily via phone and ticketing system)
Troubleshoot and resolve Level 1 technical issues including email, login/access issues, printers, workstation performance, connectivity, and basic Microsoft 365 administration
Document all work clearly and thoroughly within the ticketing system
Escalate issues as needed with complete and accurate documentation
Provide an exceptional customer service experience at every interaction
Proactively follow up on open issues to ensure timely resolution
Assist with user onboarding/offboarding, password resets, endpoint provisioning, and basic cybersecurity procedures
Qualification
Required
Excellent verbal communication and active listening skills
Strong problem-solving mindset with the ability to think logically and troubleshoot step-by-step
High degree of personal accountability and integrity
Ability to manage time effectively and remain productive without constant supervision
Comfortable working remotely in a focused and professional environment
Willingness to learn new technologies and follow established processes
Preferred
Previous experience in a help desk, call center, or customer support role
Exposure to Microsoft 365, Windows OS troubleshooting, or basic networking concepts
Familiarity with ticketing systems or remote management tools
CompTIA A+, Network+, or similar certifications (or actively pursuing)
Benefits
401(k)
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Profit sharing
Training & development
Vision insurance
Company
TeamLogic IT of Mountain View
TeamLogic IT of Mountain View is a IT managed-solution provider specializing in comprehensive IT Services for businesses that understand the value of their IT investments and technology's role as a core part of their mission and success.
Founded in 2010Mountain View, California, US
2-10 employees
H1B Sponsorship
TeamLogic IT of Mountain View has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase