Don Johnson Auto Group · 2 months ago
Automotive Service Manager
Hayward,WI,US
Full-time
Onsite
Senior Level
5+ years expDon Johnson Auto Group is a fifth-generation family business that values connections and community. They are seeking an Automotive Service Manager to lead the service department, ensuring exceptional service quality and team performance while fostering a culture of excellence.
Retail
Responsibilities
Set ambitious goals and objectives, ensuring our service department meets and exceeds them
Hire, train, and inspire a top-notch team. Foster a culture of excellence through regular performance reviews and constructive feedback
Stay on top of required reporting systems and manufacturer guidelines, ensuring we're always compliant and informed
Monitor daily technician productivity and manage payroll records to maximize efficiency
Review all repair orders for accuracy and adherence to expectations before warranty submissions
Build and maintain strong relationships with guests, encouraging repeat business and referrals through exceptional service
Guarantee the highest quality of service repairs to eliminate comebacks and enhance guest satisfaction
Keep the work and waiting areas pristine, making our dealership a welcoming place for everyone
Act as the primary contact for factory representatives, ensuring a productive partnership
Manage special tools inventory carefully, ensuring they’re always ready and available
Qualification
Required
Minimum of 5 years in automotive service management
Comprehensive understanding of vehicle maintenance and repair procedures
Proficiency with diagnostic tools and service equipment
Strong leadership skills with experience managing a team of technicians and service advisors
Ability to develop and implement effective training programs
Commitment to delivering exceptional guest service
Ability to handle guest concerns and resolve issues promptly
Proficient in budgeting, financial analysis, and cost control
Experience with inventory management and parts ordering
Excellent verbal and written communication skills
Ability to effectively present information to various stakeholders
Familiarity with dealership management systems and service scheduling software
Competency in using Microsoft Office Suite (Word, Excel, PowerPoint)
Strong analytical and problem-solving skills
Ability to diagnose and address technical and operational issues efficiently
Understanding of automotive industry regulations and compliance standards
Ability to ensure all service practices adhere to legal requirements
High level of integrity and professional ethics
Strong organizational skills and attention to detail
Preferred
Bachelor's degree in Business, Automotive Technology, or related field
Benefits
Company-funded 401K
Generous discounts on vehicles and services
Top-notch health, vision, and dental insurance
Countless personal support services
Paid holidays and personal leave
Monthly team lunches
Automotive discounts
Preferred pricing with Verizon and AT&T
Company
Don Johnson Auto Group
A fifth-generation family business, the Don Johnson Auto Group is proud to offer a full lineup of great new vehicles including Chevrolet, Buick, GMC, Ford, Chrysler, Dodge, Fiat, Jeep, and RAM as well as Certified pre-owned vehicles and Berkshire pontoons.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase