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RealManage · 2 months ago

Onsite Weekend/Overnight Front Desk Attendant & Camera Monitoring- Part Time (Sugar Top)

Sugar Mountain, NC, USA

Full-time, Part-time

Onsite

Entry Level

$15/hr - $17/hr

2+ years exp

RealManage Elevated is a division of RealManage, specializing in community association management. The Weekend & Overnight Front Desk & Camera Monitoring Associate greets guests, provides customer service, and supports the Association Management Staff while ensuring compliance with policies.

Real Estate

Responsibilities

Receive and respond to resident phone calls; redirect as appropriate

Greet all guests with a warm smile and a positive attitude, assisting them with questions and directing them to the appropriate team members as needed

Assist with checking residents in, as necessary, to utilize the fitness center and pool

Facilitate amenity access by having residents either provide completed documentation or by providing them with the appropriate documentation to read and sign in order to receive amenity access cards

Camera monitoring for non-compliance and Association policies

Update new/existing owners’ information in the appropriate system daily or as required

Sort incoming mail and package deliveries for distribution

Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervisors of unusual equipment or operating problems, and the need for additional materials and supplies

Ensure all safety precautions are followed while performing job duties

May be asked to assist with special projects and tasks

Qualification

Customer serviceMS Office proficiencyCommunication skillsAdministrative experienceTeam playerAttention to detailPositive attitude

Required

High school diploma or GED required

2-3 years' experience in administrative, customer service, and/or related fields

Excellent communication, writing skills, and phone etiquette

Excellent computer skills, including MS Outlook, Word, and Excel

Familiar with standard operations of common office equipment: Phones, printer, postage meter

High degree of accuracy and attention to detail

Must have a positive, outgoing personality and the ability to work as a team player

Must be able to work flexible hours, early mornings, including weekends and overnights, and holidays

Must be able to remain in a stationary position 50% of the time

The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc

Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, computer, and printer

Constantly positions self to maintain files in file cabinets

The ability to communicate information and ideas so that others will understand

Must be able to exchange accurate information in these situations

The ability to observe details at close range (within a few feet of the observer)

Frequently moves boxes weighing up to 20lbs across the office for various needs

Works in outdoor weather conditions while on-site at various communities

Occasionally ascends/descends a ladder or stairs

Preferred

1-2 years of experience at a hotel front desk is preferred

Associate degree preferred

Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers

Excellent computer proficiency (MS Office – Word, Excel, and PowerPoint)

Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices