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Sony Interactive Entertainment · 2 months ago

Community Coordinator (Contract)

United States, Los Angeles, CA

Contract

Onsite

Entry Level

$39.33/hr - $59.04/hr

1+ years exp

Sony Interactive Entertainment is a global leader in entertainment known for its PlayStation products and services. They are seeking a Community Coordinator to assist in executing operational tasks that support long-term player engagement strategies and foster strong relationships with fans across social media platforms.

Consumer GoodsMusicVideo Games

Work & Life Balance

H1B Sponsor Likely

Responsibilities

Support the Community Strategy

Communicate directly with fans, building strong relationships and maintaining a visible external presence on social media sites/forums

Contribute to and maintain our community engagement strategy, including methods for acquisition, moderation policies, content building, and other outreach initiatives

Assist in generating assets to support communications needs

Provide copyediting and publishing logistic support for publication across online platforms

Help in the creation of benchmarking documentation to track the latest trends across the industry and digital media spaces

Assist the Community Manager in compiling regular, comprehensive reports covering both qualitative and quantitative assessment regarding player sentiment online

Monitor and track incoming bug reports, feedback, and inquiries from players, ensuring timely responses and resolution

Collaborate closely with the development team to prioritize and escalate critical issues for efficient follow-ups and tracking of bug fixes

Actively monitor social media platforms, forums, and community channels to identify user-reported issues, bugs, and issues and create or update tickets accordingly

Collaborate with the Community Manager to organize events and activities that engage our community

Work closely with moderators to maintain a positive and inclusive environment within our Discord community

Proactively deescalate conflicts and address issues raised by community members as well as assist in answering ModMail tickets

Identify and bring forth UGC created by our community members to the Community Manager

Curate UGC content to be featured in social media posts, monthly reports, and/or UGC video roundups to highlight the creativity of our community

Monitor Steam HUB pages and community threads regularly to stay updated on player discussions, feedback, and issues

Proactively identify and escalate any emerging issues, concerns, or violations of community guidelines to the community team

Respond promptly to flagged and reported content, including inappropriate posts, spam, or offensive material, and take appropriate action to remove or address it

Collaborate with the recruiting team to create social media assets and copy to promote open positions within the studio

Qualification

Online Community ExpertiseEffective CommunicationProject ManagementSocial Media ProficiencyJIRA ExperiencePhotoshop CompetencyPremiere Pro CompetencyConflict De-escalationCritical Thinking

Required

Excellent verbal and written communication skills and the ability to partner effectively with a diverse range of roles across the studio and SIE

Consistently able to demonstrate good judgement and critical thinking skills regarding how to position information to various stakeholders with a wide range of objectives

Able to distill and present information in a clean, professional manner across a variety of formats including PowerPoint, spreadsheets, text documents, etc. with a good eye for detail

Adept with conversation management and moderation on online platforms; in particular the ability to de-escalate in a professional and calm manner

Able to work independently once direction is provided, as well as quickly digest and effectively implement feedback when given

Comfortable proactively communicating needs and potential blockers to ensure deliverables can be executed on-time and at a high-quality level

Well-versed in the culture and expectations of console/PC gamers

Fluent with current social media platforms and trends, especially Twitter/X, Facebook, Instagram, Reddit, Discord, Twitch, and TikTok

Strong organizational and project management skills, including tracking multiple ongoing tasks/deliverables simultaneously from beginning to end

Ability to manage short and long-term deliverables with emergent/changing priorities

1-2 years of experience in a community or digital communications role

Four-year undergraduate college degree or equivalent qualifications

Preferred

Previous experience in the video games industry

Experience with JIRA and other database software

Basic competency with editing software like Photoshop and Premiere Pro for static/video assets

Benefits

Medical

Dental

Vision

Company

Sony Interactive Entertainment

Sony Interactive Entertainment is responsible for the PlayStation brand and family of products and services.

Founded in 1993

San Mateo, California, USA

10001+ employees

https://www.sie.com

H1B Sponsorship

Sony Interactive Entertainment has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (290)

2024 (258)

2023 (208)

2022 (279)

2021 (210)

2020 (213)