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Veho · 1 week ago

Director of Product – Client Experience

New York, United States

Full-time

Onsite

Director/Executive

$220K/yr - $250K/yr

8+ years exp

Veho is a company focused on client success and business growth, seeking a Director of Product – Client Experience. The role involves driving the strategy, roadmap, and execution for client-facing technology, enhancing the client lifecycle from onboarding to retention while collaborating with various teams to ensure operational excellence.

DeliveryLast Mile TransportationSame Day DeliveryShipping

No H1B

Responsibilities

Define and Execute the Roadmap: Own the vision and strategy for client-facing tools and platforms that elevate satisfaction, efficiency, and retention

Drive Results: Set clear goals tied to business outcomes such as P&L metrics, engagement, and client retention, and build mechanisms that deliver measurable results

Architect Impactful Solutions: Lead discovery, design, and development of features that improve client outcomes and create a best-in-class experience

End-to-End Ownership: Manage the full product lifecycle from concept to launch to iteration with accountability for performance and adoption

Champion Experimentation: Use data, A/B testing, and predictive models to optimize decisions and continuously improve product performance

Collaborate Broadly: Partner cross-functionally with engineering, operations, finance, sales, and marketing to align strategy and drive seamless execution

Elevate Team Thinking: Model strong written and verbal communication, clear documentation, and rigorous decision-making grounded in data and customer insight

Qualification

Product strategyData-driven decision makingEnd-to-end product lifecycleAnalytical mindsetCross-functional collaborationCustomer obsessionExecution-orientedInfluentialCommunicationCollaborative