Veho · 1 week ago
Director of Product – Client Experience
New York, United States
Full-time
Hybrid
Director/Executive
$220K/yr - $250K/yr
8+ years expVeho is a company focused on client success and business growth, seeking a Director of Product – Client Experience. The role involves driving the strategy, roadmap, and execution for client-facing technology, enhancing the client lifecycle from onboarding to retention while collaborating with various teams to ensure operational excellence.
DeliveryLast Mile TransportationSame Day DeliveryShipping
No H1B
Responsibilities
Define and Execute the Roadmap: Own the vision and strategy for client-facing tools and platforms that elevate satisfaction, efficiency, and retention
Drive Results: Set clear goals tied to business outcomes such as P&L metrics, engagement, and client retention, and build mechanisms that deliver measurable results
Architect Impactful Solutions: Lead discovery, design, and development of features that improve client outcomes and create a best-in-class experience
End-to-End Ownership: Manage the full product lifecycle from concept to launch to iteration with accountability for performance and adoption
Champion Experimentation: Use data, A/B testing, and predictive models to optimize decisions and continuously improve product performance
Collaborate Broadly: Partner cross-functionally with engineering, operations, finance, sales, and marketing to align strategy and drive seamless execution
Elevate Team Thinking: Model strong written and verbal communication, clear documentation, and rigorous decision-making grounded in data and customer insight
Qualification
Required
8+ years of product or program management experience, including direct ownership of product strategy and execution
Strong analytical mindset with deep comfort using data to drive decision-making
Proven success managing end-to-end product lifecycles and cross-functional collaboration
Experience designing mechanisms for alignment such as postmortems, biweekly updates, MBRs and QBRs
Ability to work closely with technical teams and challenge assumptions constructively
Benefits
Equity: Generous ownership package aligned with Veho’s commitment to shared success
Benefits: Comprehensive medical, dental, and vision coverage
401(k)
PTO: Flexible paid time off policy
Company
Veho
Reinventing delivery and returns for the e-commerce era.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$299.16MKey Investors
General Catalyst
2022-02-15Series B· $170M
2021-12-21Series A· $125M
2020-07-22Series Unknown· $4.16M
Leadership Team
Itamar Zur
Co-Founder, CEO
Molly Nizhnikov
Principal, Client Success
Recent News
2026-01-16
2025-10-17
2025-10-16
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