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QuickBox Fulfillment · 2 months ago

ATL Client Services Manager

College Park,GA,US

Full-time

Onsite

Mid Level

QuickBox Fulfillment is a growing, third-party logistics provider focused on delivering fast, friendly, and accurate services. The Client Services Account Manager (CSAM) will oversee strategic client relationships to drive long-term growth, enhance client satisfaction, and identify upsell opportunities. This role involves engaging key accounts, monitoring performance metrics, and collaborating with internal teams to ensure exceptional service delivery.

DeliveryDelivery ServiceLogisticsSupply Chain Management

Responsibilities

Ability to strategically manage all aspects of client relationship and communication, providing excellent service and maintaining client satisfaction through critical problem solving and decision-making skills

Engage key accounts consultatively, responding to specific inquiries, vetting potential trends and recognizing and proactively addressing potential issues

Document and track internal metrics according to client SLAs to drive performance. Provide recommendations and implement improvement plans to ensure client satisfaction

Monitoring client volumes, understanding peaks and valleys. Effectively communicate and forecast anticipated volumes to internal teams

Advocate for clients across operational departments and make proactive recommendations to gain economic and operational efficiencies on behalf of client and Quickbox Ability to recognize upsell opportunities and collaborate with Business Development to ensure client needs are met

Understand the impact of client needs on operational departments and effect on planned labor and resources

Provide ongoing client facing program summaries, business reviews, analysis, recommendations, PO trending etc and assist clients in realizing the value of contracted services

Ability to recognize upsell opportunities and collaborate with internal departments as needed to drive growth

Other job duties are required as assigned

Qualification

Client relationship managementProblem solvingOperations managementLogistics experienceMicrosoft ExcelCRM softwareCommunication skillsTeam collaboration

Required

Bachelor's degree or equivalent work experience as a Client Success Manager, Key Account Manager or similar

Experience in key client management, building relationships, operations management, logistics and/or e-commerce fulfillment

Superb critical thinking and strategic problem-solving skills. Able to reach a decision, takes a thoughtful approach when considering others

Strives to eliminate errors, seeks opportunities for process/service improvements

Self-starter with excellent follow through. Maintains accountability and ownership of all clients related deliverables and service level requirements. Drives issues through to resolution

Ability to communicate thoughts clearly, both written and oral

Ability to work effectively within a cross functional team environment, contributing ideas and receiving feedback in a collaborative environment

Computer and word processing skills, including MS Word and PowerPoint. Ability to effectively utilize Microsoft Excel

Ability to handle multiple high priorities simultaneously while being detail oriented, logical and methodical in approach. Extremely organized but has the ability to adapt well