Amazon · 5 days ago
Support Engineer IV, SPTO Tools
Tempe, AZ
Full-time
Onsite
Mid, Senior Level
$81K/yr - $182K/yr
4+ years expAmazon is seeking an experienced Support Engineer to join the SPTO Tools Program team, which focuses on customer relations management tools and technology. The role involves analyzing operational processes, developing self-service software products, and collaborating cross-functionally to improve the efficiency of CRM systems.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Engage with operations, product, development, and program stakeholders to document requirements, create functional specifications and generate process maps
Design, develop, test, launch and improve self-service software products such as Paramount workflows
Operate as a Subject Matter Expert on Amazon’s internal authoring application and workflow engine to develop Paramount workflows
Engage with software development teams to understand and guide evolving program technology
Deep dive technical product or operational issues to propose and implement simple and effective solutions
Develop efficient solutions through low and medium complexity code implementations, either by integrating existing APIs or creating new APIs to harness the capabilities of Large Language Models (LLMs)
Work directly with engineering teams to ensure that customer issues are resolved as expediently as possible and root causes are addressed utilizing continuous improvement methodologies
Drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation
Complete analysis and present periodic reviews of operational performance and KPIs
Think proactively and work to prevent support issues before they are realized
Qualification
Required
4+ years of software development, or 4+ years of technical support experience
Experience troubleshooting and debugging technical systems
Experience in agile/scrum or related collaborative workflow
Experience with automatic contact routing, VoIP and any contact center case management tools
Bachelor's degree in computer science, engineering, mathematics or equivalent, or Master's degree
Preferred
Experience in cloud based solution (AWS or equivalent), system, network and operating system
Knowledge of web services, distributed systems, and web application development
Experience with programming/mark up/scripting languages (Java, JavaScript, Ruby, SQL, Markdown, HTML and CSS)
Experience with developing and integrating Agentic AI solutions
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-18
Springfield Business Journal
2026-01-18
2026-01-18
Company data provided by crunchbase