Circle Logistics Services · 2 months ago
Customer Service Representative - Entry-Level Logistics Coordinator
Fort Wayne, IN
Full-time
Onsite
Entry Level
$18/hr - $19/hr
1+ years expCircle Logistics is a leading third-party logistics provider committed to delivering exceptional service and innovative solutions. As a Customer Service Representative, you will coordinate day-to-day shipments, provide visibility, and maintain accurate documentation while ensuring customer satisfaction through clear communication and proactive monitoring of freight.
Transportation/Trucking/Railroad
Responsibilities
Enter new load orders into our proprietary web-based software
Initiate “check calls” to track and trace drivers on all pickups and deliveries
Communicate internally with drivers to ensure accurate documentation
Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
Maintain and collect proper paperwork for each shipment
Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues
Maintain an outbound call volume of 100 calls per day
Qualification
Required
Motivated, goal-oriented, self-starters
Detail-oriented and organized
Strong communicators — both written and verbal
Comfortable in a fast-paced, team-oriented environment
Ready to make an impact and grow a career
1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
Must have strong attention to detail
Ability to prioritize, balance, and organize information while completing multiple tasks
Above-average proficiency in Google Drive and Microsoft Suite
Excellent written and verbal communication skills
Excellent teamwork skills
High school diploma or equivalent required
Preferred
Associate's degree preferred
Call center experience is a bonus
Benefits
Paid holidays and paid time off
Health, vision, and dental insurance benefits
401(k) Plan
Company
Circle Logistics Services
Circle Logistics is a privately held third-party logistics company committed to delivering on three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase