Human Services Administration Organization · 2 months ago
System Quality Supervisor
Pittsburgh, PA
Full-time
Onsite
Mid Level
3+ years expThe Human Services Administration Organization is seeking a System Quality Supervisor for the Allegheny County Department of Human Services. This role involves overseeing and managing projects to enhance system quality and effectiveness, ensuring compliance with policies and processes while collaborating with various stakeholders.
Individual & Family Services
Responsibilities
Oversight and evaluation of the quality and effectiveness of ODS Policies & Processes to identify opportunities for improvement and innovation
Maintaining comprehensive knowledge of PA DHS ODP systems and processes, including the Administrative Entity Operating Agreement, Supports Coordination Organization functions, and Provider Agency operations
Maintaining comprehensive knowledge of ODP “Everyday Lives: Values in Action” recommendations, strategies, and performance measures
Oversight and management of multiple departmental and stakeholder projects concurrently. Facilitating workgroups to include internal ODS personnel as well as external partners and stakeholders. Ensure identification of target objectives, planned activities, responsible parties, and performance measures
Representing ODS in system quality improvement through committees, task forces and planning groups
Advancement of ODP Technology initiatives including research, training, collaboration, and technical assistance to stakeholders regarding technology innovations and opportunities
Oversight of AE development and implementation of ODS Quality Management Plan objectives
Oversight and ongoing development of ODS Risk Management initiatives and activities
Oversight of the ODS Risk Mitigation Open Forums, facilitating Provider and SCO discussion and problem-solving of Risk, identifying resources of benefit to the group, making connections with potential subject matter experts as speakers/presenters
Development and implementation of SCO and Provider trainings to enhance quality of support and services
Qualification
Required
Oversight and evaluation of the quality and effectiveness of ODS Policies & Processes to identify opportunities for improvement and innovation
Maintaining comprehensive knowledge of PA DHS ODP systems and processes, including the Administrative Entity Operating Agreement, Supports Coordination Organization functions, and Provider Agency operations
Maintaining comprehensive knowledge of ODP 'Everyday Lives: Values in Action' recommendations, strategies, and performance measures
Oversight and management of multiple departmental and stakeholder projects concurrently
Facilitating workgroups to include internal ODS personnel as well as external partners and stakeholders
Ensure identification of target objectives, planned activities, responsible parties, and performance measures
Representing ODS in system quality improvement through committees, task forces and planning groups
Advancement of ODP Technology initiatives including research, training, collaboration, and technical assistance to stakeholders regarding technology innovations and opportunities
Oversight of AE development and implementation of ODS Quality Management Plan objectives
Oversight and ongoing development of ODS Risk Management initiatives and activities
Oversight of the ODS Risk Mitigation Open Forums, facilitating Provider and SCO discussion and problem-solving of Risk
Identifying resources of benefit to the group, making connections with potential subject matter experts as speakers/presenters
Development and implementation of SCO and Provider trainings to enhance quality of support and services
Ability to work in a team-oriented atmosphere
Ability to be attentive to detail
Strong organizational skills demonstrated
Strong problem-solving skills
Excellent written and verbal communication across all levels
Working knowledge of Microsoft Office products including Word, Excel, and PowerPoint
Working knowledge of internet research methods
Ability to work at a high level of independence with minimal supervision
Ability to interact with individuals on all organizational levels
Ability to collaborate with people from a variety of diverse agencies, backgrounds, resources, and communities
Knowledge of principles and practices of Intellectual Disability/Autism programs
Possess Act 33, 34 and FBI Clearances
Have a valid Pennsylvania motor vehicle license, access to a personal vehicle, and have maximum auto insurance on an employee driven vehicle
Computer skills as defined above
Ability to work independently
Full-time position requiring 40 hours per week
Bachelor's degree preferably in a social or behavioral science field
Minimum of one year of experience working in administration of intellectual disability/autism services or a minimum of three years of experience in the field of human services, at an administrative level
Company
Human Services Administration Organization
HSAO is a company based out of United States.
51-200 employees
H1B Sponsorship
Human Services Administration Organization has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
Funding
Current Stage
Growth StageCompany data provided by crunchbase