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MasterCorp, Inc. · 3 months ago

Billingual Assistant Executive Housekeeper - Kingsgate

Williamsburg, VA

Full-time

Onsite

Mid, Senior Level

2+ years exp

MasterCorp, Inc. is a leader in housekeeping and hospitality services, dedicated to providing exceptional service and innovative solutions. The Assistant Executive Housekeeper plays a key role in managing housekeeping operations, ensuring quality standards and timeliness, while assisting the Executive Housekeeper in maintaining a positive working relationship with clients and team members.

Health CareHome ServicesHousekeeping ServiceLaundry and Dry-cleaningService Industry

Responsibilities

Create and post schedules by 5:00 PM every Thursday; assigns daily tasks and assigns work to housekeepers, housepersons, and supervisors

Adjust work of employees based on needs, callouts, etc

Monitor daily work hours to ensure compliance with budgeted hours

Follow directives of site leader in his/her absence

Exemplify a sense of urgency with entire team to ensure all units get turned on time

Inspect rooms and common areas to ensure cleanliness standards

Retrieve housekeepers to address any areas that need to be re-cleaned

Conduct weekly report cards for housekeeping staff and MSI reports of Supervisors

Contribute to establishing a welcoming culture of engagement and inclusion

Provide timely response to associate concerns by addressing them directly or referring them to others who can assist

Provide ongoing performance feedback to Housekeepers, Housemen, and Supervisors

Consistently enforce established policies and procedures

Coach housekeepers to reach productivity standards

Assist in performance management of team members including coaching and counseling team members

Recommend discipline and termination of staff when necessary

Conduct performance reviews

Set recurring schedule for MasterTalk and STS in accordance with established SOPs; enthusiastically facilitates sessions engaging with staff at all levels

Conduct weekly training meetings with supervisors and monthly meetings with all staff

Finalize the day in the Mastermind system

Interview, select, and onboard new team members

Perform new hire orientations for new team members; ensures 7-Steps to Clean training is effectively delivered within established guidelines

Build a positive rapport with the resort management team and attends resort meetings

Manage inventory, conducting weekly inventory counts and orders replenishments

Report unit maintenance issues

Maintain vehicle maintenance logs

Assist in solving guest complaints promptly

Conduct safety meetings and ensures staff follows day-to-day safety rules and procedures

Handle workers compensation issues and reporting

Work irregular hours