Samaritan · 3 months ago
Director of Operations Primary Care
Moses Lake, WA
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expSamaritan Healthcare is dedicated to providing healthcare services to the community. The Director of Operations for Primary Care is responsible for overseeing the implementation of operational policies, managing clinic supervisors, and ensuring the financial success of assigned practices while supporting the strategic goals of the organization.
Health CareHospitalMedical
Responsibilities
Ensures the implementation of operating policies, procedures, and principles within the assigned practices/offices
Assisting in developing operational plans and associated operating and capital budgets for each practice/office
Directing the implementation of plans and ensuring the financial success of assigned practices/offices
Supporting development of the strategic and tactical plan to accomplish goals established by Samaritan Healthcare
Supervises Clinic Supervisors, guides and assists them in managing the operations of their assigned offices
Leads implementation teams which are responsible for projects and initiatives within his/her region
Meets with and provides administrative support to the Physicians for his/her assigned region and functions as the key implementer of the policies, procedures, and principles adopted by Samaritan Healthcare
Make positive effective relationships a priority
Developing and fostering relationships through respect, open communication, trust and partnership
Active involvement in the planning process
Inspiring alignment and development of operational practices to achieve business goals
Setting & Achieving Goals through Strategic Plan update/affirmation, participating in organizational goal setting, setting department goals, conducting monthly accountability meetings, and honoring vital time
Building partnerships to maximize Samaritan achievement
Effectively oversees and directs day-to-day operations
Staffing and work assignments
Keeping professional knowledge and skills current to make operations work effectively
Improving Communication through communication boards, huddles and department meetings
Inspires employees and creates a work environment of open communication, respect, teamwork and accountability
Develops and fosters an employer of choice culture
Evaluates competency and education
Responsible for Samaritan overall financial health by consistently and proactively managing productivity and cost containment for department
Responsible for reporting audit goals, resource management and fiscal stewardship, maximization of productivity and cost containment, revenue generating opportunities, and monthly operational review
Inspires and assures an environment that engages staff in performance improvement, patient safety and service to others
Promotes best practice
Leading Change by adherence to standardized improvement method(s) and/or Project Management System, surveying & improving the employee and patient experience, and by leveraging stakeholder engagement/employee-driven team structures
Achieving Standards through utilizing the Samaritan standards of behavior and positive communication standards
Achieve and maintain a level of knowledge / competence in areas of responsibility to effectively and safely perform all of their duties and responsibilities
Qualification
Required
Bachelor's degree in relevant field, such as business, health care, marketing or communications
Minimum 5 years' experience in ambulatory medical services management and/or physician practice management
Minimum 5 years' experience in management and supervisory leadership
Knowledge of physician practice financial administration and payor reimbursement
Skill in project planning and management and ability to oversee and coordinate various projects and activities concurrently
Ability to formulate and carry out operational plans for physician practices
Knowledge of legal issues relating to physician-owned practices and employed physicians
Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external
Sound conflict management skills
Demonstrates competency on equipment listed on department specific checklist
Ability to demonstrate superior presentation skills
Ability to demonstrate critical thinking, analytical and process improvement skills
Ability to handle highly confidential data required
Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level
Intermediate computer skills including Microsoft Office; especially Word, Excel, and PowerPoint
Preferred
Master's Degree in health care administration, business administration, public administration, or other pertinent field
Multiple specialty medical practice experience
Company
Samaritan
All of us, for each of you, every time. Together, inspiring health communities.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Gretchen Youngren, MA
Chief Development & Communications Officer
Julie Weisenburg
Human Resources Business Partner
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