JumpCloud · 3 months ago
Enterprise Account Manager - United States
United States
Full-time
Remote
Senior Level
$200K/yr - $250K/yr
5+ years expJumpCloud® is a company that delivers a unified open directory platform for managing identities, devices, and access securely. They are seeking a high-performing Enterprise Account Manager to lead and grow a strategic multi-million dollar book of business while driving customer engagement and ensuring successful renewals.
Cloud Data ServicesCloud ManagementDevOpsInformation TechnologySecurity
Responsibilities
Own a high-value portfolio (>$10M ARR) of enterprise and upper-mid-market customers in North America
Build executive-level relationships with customer stakeholders to position JumpCloud as a strategic partner
Lead QBRs, renewal negotiations, and multi-year account planning
Identify whitespace and expansion opportunities and execute growth strategies across the portfolio
Drive consistent execution against key KPIs: Net ARR growth, renewal rates, expansion revenue, and product adoption
Accurately forecast pipeline and own commercial negotiations in collaboration with Renewal Specialists
Develop territory/account plans aligned to customer business goals and JumpCloud’s roadmap
Collaborate closely with Customer Success Managers (CSMs) to ensure strong adoption and solution value realization
Partner with Sales Engineering, Product, and Support teams to drive outcomes for complex or strategic customers
Work with the Marketing and Partner teams to build co-selling motions and targeted campaigns
Willingness to travel regularly across North America for onsite executive meetings, strategic workshops, and customer events (~25–40%)
Qualification
Required
5+ years of experience in enterprise SaaS account management or customer growth roles
Proven track record managing a large book of business ($10M+ ARR) and consistently exceeding growth and retention targets
Experience managing both direct and partner-led enterprise accounts
Strong command of value-based and solution selling methodologies (e.g., Challenger, MEDDIC, SPIN)
Executive presence and ability to influence C-level stakeholders and decision makers
Highly proficient in CRM and forecasting tools (e.g., Salesforce, Clari)
Strong organizational skills and a strategic mindset for multi-threaded customer engagement
Bachelor's degree required
Preferred
MBA or technical degree is a plus
Benefits
A comprehensive benefits package
Several medical plans to choose from including a high deductible HSA plan with employer contribution
Two dental plans
Vision insurance
Flexible spending account (FSA)
Employee assistance program (EAP)
Short- and long-term disability
Life insurance
A 401k savings plan with match
Flexible paid time off policy
Company
JumpCloud
JumpCloud is an open directory platform for secure, frictionless access from any device to any resource, anywhere.
501-1000 employees
H1B Sponsorship
JumpCloud has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (3)
2022 (10)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$416.82MKey Investors
Sapphire VenturesBlackRock Innovation CapitalComerica Incorporated
2021-10-19Series F· $66M
2021-09-13Series F· $159M
2021-01-12Series E· $25M
Leadership Team
Rajat Bhargava
CEO
Gregory Keller
CTO and Co-Founder
Recent News
2026-01-22
2026-01-20
Company data provided by crunchbase