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Frontdoor, Inc. · 1 month ago

Claims Adjuster I

United States

Full-time

Remote

New Grad, Entry Level

$20/hr - $28/hr

0+ years exp

Frontdoor, Inc. is reimagining how homeowners maintain and repair their homes. As a Claims Adjuster I, you will communicate with various stakeholders, investigate claims, evaluate repair options, and manage the claims process to ensure timely resolutions.

Insurance

Responsibilities

Frequent, timely, and professional verbal and written communication with Builders, Homeowners, Vendors, and internal stakeholders

Perform detailed claim investigations, evaluate and settle new home workmanship, systems and structural defect claims in accordance with company guidelines

Review and interpret technical warranty and insurance policy terms and conditions, and to apply them to make proper coverage determinations

Manage claim files, establish loss, and expense reserves

Collect and analyze builder, vendor, engineering, and loss data, interpret engineering and expert reports, review and adjust repair estimates, negotiate settlements, and resolve claims

Communicate warranty responsibilities and standards to builders, homeowners, internal stakeholders, and others to provide warranty guidance, expedite warranted repairs or resolve insurance claims

Keep accurate, timely and professional claim file notes. Upload electronic claims file records timely with appropriate labeling

Follow claim guidelines, processes, and procedures

Pursue recovery opportunities

May assume other duties as applied

Qualification

Claims Adjusting ExperiencePropertyCasualty LicenseMicrosoft Office SuitesHome Warranty ExperienceCustomer Service SkillsAnalytical SkillsCommunication SkillsTeamwork Skills

Required

Ability to secure and maintain necessary licenses and continuing education requirements

Strong telephone customer service skills and the ability to empathize

Strong communication and listening skills

Strong analytical and problem-solving skills

Refers to and interprets policies and practices for guidance and accurate application

This position requires excellent written and oral communication skills and the demonstrated ability to organize and prioritize work to assure productivity goals of managing a pending are met

General knowledge of industry practices, standards, and concepts within field of work

Ability to work independently and work well with others in a team environment

Proficient in Microsoft Office Suites

Ability to work virtually in an environment conducive to working virtually

Bachelor's degree (B. A.) from four-year college or university; and/or equivalent combination of education and work experience in the property/casualty insurance, or home warranty insurance industries

0-2 Years of Claims Adjusting Experience, Warranty, Property or GL Experience preferred

Current Property and Casualty License

0-2 years