Midwestern University · 3 months ago
Client Services Representative - AZ - Animal Health Institute
Glendale, AZ
Full-time
Onsite
Mid Level
3+ years expMidwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. They are seeking a Client Services Representative to perform front office operations at the Animal Health Institute, ensuring excellent service and support for clients, students, and faculty while managing check-in and registration processes.
Higher Education
Responsibilities
Determine how to check in patients and assist clients with check-in processes, both in the building and curbside
Ensure optimal client satisfaction upon patient arrival, check-in, registration, and waiting in the lobby
Communicate with clients effectively to provide a professional and accurate check in experience and registration process
Ensure timeliness of appointment times and provide wait times to clients
Provide clients with assistance in completing registration forms as appropriate and necessary
Communicate with all individuals visiting the Animal Health Institute and escalate complex issues to leadership
Serve as a liaison between clients, clinic staff and students by assisting with various questions to reduce number of visits to the Account Representatives
Assist with payment collections for clients at the Equine Bovine Center
Ensure a safe working area for all colleagues and patients
Communicate with patients effectively, greet patients politely, assist with all inquiries and special requests appropriately
Provide optimal level of client services, maintain professionalism to resolve all customer issues, and provide all general information concerning the Animal Health Institute
Coordinate with available University service agents to fulfill customer accommodations
Occasionally covering for other staff, including in connections with functions of the accounting office; credit, collection, insurance, and billing matters; and other functions performed by Account Representatives at the Animal Health Institute
Other duties as assigned
Qualification
Required
High school diploma or GED is required
Must have 3-5 years of experience working in a customer service related role
Experience working in a team environment with a high focus on excellent customer service
Ability to maintain a professional demeanor
Detail oriented
Promote a welcoming atmosphere
Computer proficiency in MS Office (Word, Excel, Outlook)
Ability to work in a constant state of alertness and safe manner
Regular, predictable, in-person attendance
Frequently required to stand, walk, sit, talk and hear
Regularly use hands to handle or feel and reach with hands and arms
Frequently lift and/or move up to 40 pounds
Preferred
Previous data entry experience is preferred
Previous experience working in a healthcare setting is highly desired
Experience using medical practice management software is a plus
Benefits
Medical, dental, and vision insurance plans
Life insurance
Short/long term disability
Pet insurance
Flexible spending accounts including healthcare reimbursement and child/dependent care account
Competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days
403(b) retirement plan
Tuition reimbursement
Child care subsidy reimbursement program
Identity theft protection
Employee assistance program
Wellness facility on-site with a fully equipped fitness facility
Company
Midwestern University
Founded in 1900, Midwestern University is a not-for-profit graduate institution of higher education offering degrees in the health sciences on two campuses.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Joshua Baker
Vice President and Chief Academic Officer for Optometry, Pharmacy and Veterinary Education
Kathleen Player
Chief Academic Officer and VP of Health Science Education and VP of Clinic Operations
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