Oracle · 2 weeks ago
Technical Project Manager - NPI/ Hardware
United States
Full-time
Remote
Senior Level, Lead/Staff
$98K/yr - $200K/yr
10+ years expOracle is a world leader in cloud solutions, and they are seeking a Technical Readiness Manager to drive readiness for new product introductions and ensure ongoing support for released products. This role involves collaborating across various teams to guarantee that every new product launch is fully supportable from day one and maintaining operational excellence throughout the product lifecycle.
Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
Partner with Product Engineering, SCO (Operations), Marketing, Product Teams, Field Engineering, Global Service Logistics (GSL), Domains, Training, and Quality teams
Act as the service interface for new product releases and sustaining support
Represent Services in product team meetings, ensuring services requirements and interests are met
Lead critical cross-organizational programs covering NPI, support readiness, quality remediation, and process improvement initiatives
Manage the delivery of multiple, parallel programs, driving operational improvements
Define project requirements and scope, establish success metrics and timelines, and ensure clear documentation (SOWs, project charters, schedules, resource plans)
Develop and execute risk management strategies; maintain risk registers
Host regular status meetings with stakeholders and deliver executive-level communications up to the VP/SVP level
Define and execute the Service Delivery strategy for new products
Drive the release, ordering, and deployment of needed spares globally at product launch
Ensure training for Field and Domain Engineers is completed and documentation is ready
Coordinate set-up and readiness of repair vendors and logistics operations
Oversee capital equipment procurement and delivery
Address part shortages and manage global availability of spares and repair processes
Monitor and remediate product hardware quality issues through purges and Field Change Orders (FCOs)
Support and optimize the SR (Service Request) flow using failure reporting, logs, and automation tools (ASR)
Drive improvements in service profitability and cost reduction; influence EOSL (End of Service Life) recommendations
Lead and participate in continuous process improvement projects and ad hoc initiatives
Provide a business view on product issues, quality, and performance throughout the product lifecycle
Qualification
Required
Bachelor's degree in Engineering, Business, Computer Science, or related discipline; advanced degree preferred
10+ years' experience in program management, preferably in hardware or cloud infrastructure support roles
Proven track record delivering large-scale, cross-functional initiatives in fast-paced, ambiguous environments
Demonstrated ability to manage multiple complex programs simultaneously
Strong communication skills with experience presenting to executive stakeholders
Excellent organizational, stakeholder management, and influencing skills
Technical proficiency to understand and communicate hardware and service processes
PMP or equivalent project/program management certification is a plus
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
Oracle
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
10001+ employees
H1B Sponsorship
Oracle has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1271)
2024 (846)
2023 (995)
2022 (1192)
2021 (985)
2020 (755)
Funding
Current Stage
Public CompanyTotal Funding
$25.75BKey Investors
Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO
Leadership Team
Esteban Rubens
Healthcare Field CTO
G
Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
Recent News
2026-01-13
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