5centsCDN Inc · 2 months ago
L1 Support Engineer
United States
Contract
Remote
New Grad, Entry Level5centsCDN Inc is a CDN company dedicated to providing A-grade services with minimal commitment from clients. They are seeking an L1 Support Engineer to provide enterprise-level technical assistance, diagnose and troubleshoot software and hardware issues, and manage service tickets.
Content Delivery NetworkInformation ServicesInformation TechnologyVideo Streaming
Responsibilities
Address users' tickets regarding hardware, software, and networking
Knowledge of system security (e.g., intrusion detection systems) and data backup and recovery
Maintains and administers computer networks and related computing environments
Has Hands-on experience in networking, routing, and switching
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Manage file servers and printer servers
Manage hardware and software assets
Ability to create accurate network diagrams and documentation for designing and planning network communication systems
Handling Outlook and mailbox-related issues
Assist users in connecting to video conferencing applications such as Zoom, Webex, etc
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Conduct remote troubleshooting
Qualification
Required
Excellent problem-solving skills and documentation skills
Proven customer service skills
Familiarity with Information Technology Infrastructure Library (ITIL) methodologies
Good communication skills (verbal and written) and the ability to work within a 24x7 support environment
Company
5centsCDN Inc
5centsCDN Inc.
Founded in 2012
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.18M2017-12-03Seed· $0.05M
2017-08-31Seed· $0.06M
2017-05-01Seed· $0.07M
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