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ProCraft Cabinetry, Inc. · 3 months ago

client Services Representative Trainee (FT)

Hillside, IL

Full-time

Onsite

Entry Level

$18/hr - $20/hr

1+ years exp

ProCraft Cabinetry, Inc. is seeking a Client Services Representative Trainee to assist with processing orders and managing client relations. The role involves ensuring a positive customer experience through effective communication and administrative tasks.

Home ServicesIndustrial ManufacturingManufacturing

Responsibilities

Create and process orders with diligence and accuracy, and send necessary quotes/drawings/receipts to the client promptly

Use proper grammar notation exhibiting concise, professional communication skills

Detect any potential problems with the sales process and share them with your manager to offer independent solutions and alternatives

Maintain daily awareness of deadlines and responsibilities

Effectively multi-task while maintaining clarity and proper prioritization management

Communicate inventory statuses accurately to your clients

Provide effective customer service via phone, email, direct interaction, and fax

Follow up with clients after their order has been completed, and gather feedback

Answer your communications promptly, giving undivided attention to the client

Offer assistance and help the customer with inquiries

Monitor and reply to online reviews about the business and report them to your manager

Manage the reception area and keep it clean, as needed

Other duties as assigned by your manager

Qualification

Microsoft OfficeClient service experienceProfessional communicationProblem-solving skillsMulti-taskingBasic software understandingClient-first attitudeCabinet fabrication knowledgeAttention to detail