Datawatch Systems ยท 2 months ago
Technical Support Representative Level I
Bethesda, MD
Full-time
Onsite
New Grad, Entry Level
$21/hr - $23/hrDatawatch Systems is seeking a Technical Support Representative - Level I to join their team. In this role, you will be the first point of contact for customers needing support with their access control and fire monitoring systems, handling incoming calls and support tickets, managing access credentials, and troubleshooting technical issues.
Physical SecuritySecurity
Responsibilities
Process client requests by phone and support tickets for access card activations, deactivations, and modifications
Adjust and maintain access control lock/unlock schedules per client requests
Manage visitor entry systems, including Doorking, SES, and AlphaTouch
Perform data entry to update alarm call lists, visitor lists, and system information
Use analytical thinking to troubleshoot access control systems with the clients or technicians in the field
Generate and provide reports to customers
Accurately document customer interactions
Qualification
Required
High school diploma or equivalent
Strong problem solving and troubleshooting abilities
Excellent data entry skills and attention to detail
Outstanding customer service and communication skills, both verbal and written
Ability to multi-task and work efficiently in a fast-paced environment
Proficiency in using computer systems and software applications
Applicants must be willing to submit to a drug screening and criminal background check
Preferred
Previous call center, helpdesk, and/or customer service experience
Benefits
Paid training onsite
Company
Datawatch Systems
An industry leader in managed access control security solutions and services since 1981, Datawatch Systems is trusted by building owners, property managers, and tenants across the U.S.
Founded in 1981
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sean Brown
Senior Vice President
Company data provided by crunchbase