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RoundTable Technology · 2 months ago

Technical Account Manager (TAM)

Texas, United States

Full-time

Onsite

Mid Level

$80K/yr - $110K/yr

4+ years exp

RoundTable Technology is a growing IT company offering premier managed IT services to nonprofits. The Technical Account Manager (TAM) will play a critical role in helping clients understand and prioritize their technical needs, plan strategically for the future, and manage key projects that enhance their technology environment.

Cyber SecurityInformation TechnologyProfessional Networking

Responsibilities

Collaborate with clients to develop and maintain technical and strategic roadmaps aligned with their mission and goals

Identify areas of risk or misconfiguration and escalate through internal support, consulting, and project channels

Conduct onsite technical reviews and alignment audits on a recurring schedule

Provide guidance on IT best practices, security standards, cloud services, and infrastructure optimization

Act as a bridge between client leadership and technical teams to translate organizational needs into actionable projects

Help oversee hardware and software lifecycle management, vendor coordination, and IT budgeting

Scope, plan, and coordinate the execution of IT projects (e.g., migrations, security rollouts, infrastructure upgrades)

Ensure projects stay on track by managing timelines, resources, and communications between internal and external stakeholders

Track milestones, issues, and outcomes, and provide regular status updates to clients and internal leadership

Serve as the dedicated technical advisor for a portfolio of MSP clients

Conduct regular check-ins and technology reviews to ensure clients are on track with their roadmap and receive timely support

Identify risks, gaps, and opportunities to improve the client’s IT environment

Collaborate with service desk and project teams to ensure top-tier delivery

Partner with Account Managers, support, escalations, and strategic consultants to align service delivery with client goals

Collaborate across teams to improve processes, documentation, and service standards

Help maintain documentation and client records

Contribute to the development of best practices, toolkits, and internal knowledge sharing

Qualification

IT consultingMicrosoft 365Project managementCloud servicesCybersecurityNetworkingTechnical documentationAnalytical thinkingClient relationship managementCommunication skillsProblem-solving