QBE Insurance · 3 months ago
Claims Specialist - Crop
United States
Full-time
Remote
Mid, Senior Level
$69K/yr - $104K/yr
4+ years expQBE Insurance is a global insurance leader that provides unparalleled insurance solutions. In this role, you will deliver prompt and accurate claims service for multi-peril crop insurance and crop hail claims, ensuring compliance with regulations and effective communication with policyholders and agents.
Insurance
Responsibilities
Distribute and direct losses and claim tracking for defined territory or agency base to support delivery of effective customer service and claim resolution and ensure team alignment with business goals
Accurately document, process and transmit loss information in order to determine potential damages associated with difficult and complex claims
Provide overflow support to Compliance Department of quality control audits for Federal Crop Insurance Corporation (FCIC and Crop Hail)
Complete field inspections, reviews and adjustments by reading maps and aerial photos, measuring fields and storage bins, and appropriately administering company crop insurance policies. Ensure compliant and cost effective application of crop policies by leveraging knowledge of insurance statues and regulations and complying with state and federal regulatory requirements
Provide effective and timely communication with agencies in defined territory on claim status and other inquiries
Build and maintain relationships with customers by providing timely an accurate policy service, answering questions and communicating adjustment determinations
Coach claims adjusting team by supporting and mentoring team members and providing advice and feedback to guide the success of the team and meet service level expectations
Provide information and feedback regarding the quality of agent business and/or policy files of regional claim operations to maximize profit and quality of business
Deliver classroom and field training programs for claims technology applications and crop programs ensuring effective educational resources for clients and alignment of training services with key stakeholders expectations
Participate with internal committee to develop global claims technology solutions that support business need
Attend National Crop Insurance Services (NCIS) regional and state committee meetings to make business aware of any legal issues or changes that will impact the business
Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value 'can do' people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
Qualification
Required
Associate's Degree or equivalent combination of education and work experience
4 years relevant experience
Crop Adjuster Proficiency Program (CAPP); must possess a valid Driver's License
Preferred
5 years experience in MPCI and Crop Hail claims experience
Evaluate project outcomes through analyzing current state and desired future state
Utilize effective communication channels for both external and internal customers
Handle complex claims using a logical approach
Provide adjusters detailed instructions for claim procedures and company policy
Support implementation of company strategies
High attention to detail
Solve day-to-day problems, using critical thinking
Train others on process and procedures
Working knowledge of claims administration best practices and procedures
Understanding of local, state and industry standards (NCIS)
Understanding of relevant laws and regulations across multiple jurisdictions
Working knowledge of Microsoft Office suite, general computer software and database systems
Benefits
Hybrid Working – a mix of working from home and in the office
22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
Competitive 401(k) program with company match up to 8%
Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
Tuition Reimbursement for professional certifications, and continuing education
Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community
Company
QBE Insurance
At QBE we’re driven by our purpose of enabling a more resilient future.
10001+ employees
H1B Sponsorship
QBE Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (11)
2023 (11)
2022 (10)
2021 (8)
2020 (10)
Funding
Current Stage
Late StageLeadership Team
Vincent P. DiFiglia
CTO - Enterprise Architecture
Amanda Phillips
Lead Communications Partner
Recent News
Business Recorder
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