Havis, Inc. · 3 months ago
Product Repair Technician
Hilliard, OH
Full-time
Onsite
New Grad, Entry Level
$22/hr - $26/hrHavis, Inc. is a technology-driven company focused on enhancing productivity and safety through innovative mobility solutions. They are seeking a Product Repair Technician responsible for inspecting, testing, and repairing returned equipment while assisting with customer support and inventory management.
Consumer Goods
Responsibilities
Receive and ship customer returned units, as needed
Perform inspection, test, and evaluation on returned equipment
Identify and confirm customer complaint(s) related to returned product
Perform diagnostic and repair services on defective equipment
Provide product inspection, test, and evaluation services on returned product
Document all findings (database entries, pictures, etc.)
Communicate new and/or unique findings to quality and engineering
Escalate findings related to product/customer safety (as required)
Assist with customer support (phone calls and emails) for product claims and returns
Process returns and credits according to account contracts and product warranties
Support Advanced Warranty Replacements (ADW) and other service programs
Receive/transfer inventoried items (as needed)
Support quarterly cycle counts on components used in service
Receive customer returns (itemize and inspect)
Package all returns for safe shipping and handling
Qualification
Required
Knowledge of mechanical assembly and production techniques
Knowledge of electrical/electronic principles and test methods
Hands-on experience with electrical/electronic/mechanical equipment repair
Knowledge of AC and DC power management products and applications
Effective communication skills and professional attitude
Effective problem solving and troubleshooting skills
Ability to make individual contributions to collaborative efforts
Ability to maintain effectiveness with changing priorities/assignments
Ability to learn, understand, and apply new information and techniques
Ability to maintain data entries utilizing various CRM and ERP database tools
Appreciation for attention to detail, accountability, self-motivation, self-awareness
Appreciation for policies/procedures and ability to follow instructions/take direction
Must be able to lift and move up to 50lbs on a regular basis
Employee must be able to tolerate long periods of standing
Visual requirements include close vision, color vision, depth perception and ability to focus
Physical accommodations will be made to enable individuals with disabilities to perform essential job functions
Benefits
Health, Dental, Vision and 401(k) Plan with employer match
100% employer paid STD, LTD and Life & ADD benefits
Generous paid time off (PTO) and holiday benefits
Competitive pay commensurate with education, skills, and experience
Company
Havis, Inc.
Havis is the leading provider of end-to-end technology mobility and mounting solutions in retail & hospitality, public safety, energy & utilities, warehouse & distribution, field operations, transportation & logistics, healthcare, & military, defense, & aerospace.
Founded in 1928
201-500 employees
H1B Sponsorship
Havis, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageLeadership Team
Julia Udal (Markman), CPA
Chief Financial Officer
Debi Besmer
Sr. Business Development Manager - Technology Partners
Company data provided by crunchbase