Fantasy Springs Resort Casino · 5 months ago
PLAYER DEVELOPMENT SPECIAL EVENTS COORDINATOR
Indio,CA,US
Full-time
Onsite
Entry, Mid Level
2+ years expFantasy Springs Resort Casino is seeking a Player Development Special Events Coordinator to oversee the planning and execution of special events aimed at enhancing customer loyalty. The role involves maintaining guest relationships, executing CRM strategies, and ensuring high standards for all events.
Gambling & Casinos
Responsibilities
Ensure a maximum level of guest services and satisfaction is achieved and maintained
Prepare all Gaming Commission submissions for each PD Special Event
Assists in the analysis of response rates and profit margins of VIP Patrons that attend Player Development Special Events
Interact with guests, establish rapport and answer general questions during the Special Event
Maintain a working knowledge of all Special Events in order to effectively explain to guests and all Player Development staff
Issues complimentaries for guests accounts when needed (both non-gaming and gaming)
Coordinate the ordering of all supplies, collateral materials and décor
Develops and produces reports as needed including all pro-formas and post-formas for each PD special event
Prepare correspondence and reports using Microsoft Word, Excel, Access and Outlook
Act in a professional and courteous manner and exhibit a positive, outgoing personality
Strong working knowledge of player tracking systems
Communicates to guests by mail, email, written or oral communication and may be a spokesperson at PD Events, entertainment and sporting events
Track player’s information and prepares reports as needed or required
Is aware of all property events and activities and utilize effective communication tools to ensure that consistent, accurate and timely information is provided through the department
Assists in all aspects of Player Development direct mail initiatives
Develops and produces reports as needed for management
Any other duty deemed necessary by PD Management
Qualification
Required
Must be 21 years of age or older and have a High School Diploma or GED
Minimum of two years in Casino Marketing and or Player Development
Must possess ability to provide and offer solutions to guest concerns and /or problems within guidelines as established by management
Ability to work with all departments and have excellent customer service skills; must be able to communicate in English
Strong knowledge of casino functions
Must be organized and detail oriented
Ability to prioritize and perform multiple tasks and assignments
Ability to accept constructive criticism
Excellent verbal, written communication and customer service skills
Proficient with basic computer skills and systems which include MS Office Suite
Excellent working knowledge of PC computers, database programs, and Casino Management System Software
Must have ACSC experience and Showcase Training
Creates analysis and review data to ensure that the PD strategy/business plan is being followed
Must be willing to work a flexible schedule including nights, weekends and holidays
Must be able to work independently but has the ability to work cohesively with other departments
Must present a professional, well-groomed appearance
Ability to maintain composure, think clearly, and perform well under pressure in a fast-paced work environment
Able to respond to visual and auditory cues
Able to move quickly around entire property and stand for long periods of time
Treat all guests and co-workers with respect, honesty and courtesy
Preferred
Bilingual (prefer Asian Language)
Company
Fantasy Springs Resort Casino
Located in the beautiful Palm Springs area, Fantasy Springs Resort Casino offers all you need for a fun-filled getaway or complete destination vacation.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase