Rippling · 2 days ago
Director, Account Management, Growth + Retention
Austin, TX
Full-time
Hybrid
Lead/Staff, Director/Executive
$270K/yr - $300K/yr
5+ years expRippling is a company that provides a unified platform for HR, IT, and Finance. The Director of Account Management will lead the remote US-based Account Management team, focusing on coaching, developing team members, and driving growth and customer retention across various segments.
EmploymentHuman Resources
Responsibilities
Build strong account management teams that consistently meet and exceed quota
Define and manage key customer lifecycle events across SMB, Mid-Market and Enterprise segments within the channel, and track outcomes
Provide leadership and direction to a high-performance team – including hiring, training, and pace setting
Develop specific and targeted goals and quotas to expand and accelerate revenue opportunities
Create, monitor and manage key performance metrics
Find innovative and creative ways to improve and increase performance
Implement best practices to support consistent and consultative sales and client success processes
Develop and refine an effective go-to-market strategy as we expand geographic and language coverage
Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done
Qualification
Required
5+ years of experience scaling and managing a client-facing sales or account management team in a fast-paced environment
Experience managing managers for at least 3+ years
Experience as a top-performing account manager or sales executive
Proven track record of team quota-attainment via new product sales and upgrades (license expansion sales are not likely relevant)
Proven leadership skills, people management skills
Great with numbers including strong analytical skills
Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
Eager for a very hands-on role, where you'll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly
Highly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and small
High integrity individual who's enthusiastic about building a great company for the long term
Courage to challenge the status quo when logic and reason require it. See something broken? Fix it
Benefits
Competitive salary
Benefits
Equity
Company
Rippling
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system.
1001-5000 employees
H1B Sponsorship
Rippling has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (42)
2023 (70)
2022 (81)
2021 (33)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$2.44BKey Investors
CoatueGreenoaksFounders Fund
2025-05-09Series G· $450M
2024-04-22Series F· $200M
2024-04-22Secondary Market· $590M
Leadership Team
Albert Strasheim
Chief Technology Officer
Adil Syed
CFO
Recent News
Soma Capital
2026-01-06
2026-01-03
2025-12-29
Company data provided by crunchbase