Fairlawn ยท 2 months ago
Property Operations Specialist
Champaign,IL,US
Full-time
Onsite
Mid, Senior Level
3+ years expFairlawn is a vertically integrated firm specializing in real estate investment, management, and development. The Property Operations Specialist will be responsible for providing operational support across the Fairlawn Portfolio, serving as an expert in property management processes, and facilitating training for new team members.
Real Estate
Responsibilities
Exemplify our core values of Be Kind, Be Flexible, Own It and Always Improve
Serve as an expert in our Property Management Process
Align with on-site Property Managers to train new team members in Leasing, Resident Services, Facilities Management and Accounts Receivable
Serve as a leader in our company among our teams
Lead and Facilitate company training as needed
Complete special assignments and projects directly impacting property management teams across the Fairlawn portfolio to ensure operational efficiency and financial performance
Provide flex on-site or off-site support to teams as needed, including filling in for roles during capacity gaps, property onboarding and augmenting capacity during high demand times
Provide support on frontline operations including answering calls, scheduling appointments, handling resident requests, showing residences to prospective residents, and providing any needed administrative support
Provide exceptional customer service and serve as an ambassador of the Fairlawn brand
Assist in property onboarding tasks across different departments of the organization
Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (We provide training)
Pivot, roll up your sleeves and jump in where needed!
Qualification
Required
Have at least three years of property management or industry-level experience
Have at least one year of management experience, preferably in property management
Have previous leasing & sales experience
Demonstrate the ability to pivot and work at a variety of different settings
Have a High School diploma or GED (bachelor's degree preferred but not required)
Are proficient with relevant technology (e.g. Microsoft Office, AppFolio, Outlook) and can easily adapt to changing technology
Demonstrate superior attention to detail, high energy and a positive attitude
Have an ability to give and receive real-time feedback with a positive mindset
Have demonstrated experience coaching and training successful teams
Have excellent written and verbal communication skills
Can work independently and also work closely with other team members
Embody our core values: Be Kind, Be Flexible, Own It and Always Improve
Valid driver's license and dependable transportation
Availability to work longer hours and weekends during peak times including onboarding new properties and summer turnover
Ability to travel, roughly 30% total out of state and 45% to our IL locations
Must be able to perform the physical functions of the position, including but not limited to: ability to walk properties, complete physical inspections, deliver resident communications and show properties
Preferred
bachelor's degree
Benefits
Medical, Dental, Vision, and Life Insurance to access care for positive health outcomes and your overall wellbeing
Employee sponsored benefits including Short Term Disability, Life Insurance, Critical Illness, Accident, Flexible Spending, and H.S.A. Accounts to avoid costly medical expenses due to gaps and ensure that all your medical needs are met
401(k) Retirement Plan with Match to invest in your future wealth and retirement
Paid Vacation, Sick Leave, and Holiday Pay to help you reset and come back rejuvenated and refreshed
Monthly company events to promote team cohesion
Wellness Days to focus on being your best self. We want you to have time to disconnect and recharge in a way that works for you
Quarterly off-site meetings with your manager to celebrate wins, issue solve and ensure you are set up for success. Plus, the process is rewarding, and the results are great for your career
Company
Fairlawn
Fairlawn is a dynamic real estate firm that specializes in acquiring, renovating, developing and managing real estate projects in the Midwest.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase