Codvo.ai · 3 months ago
Engagement Lead (Remote)
United States
Full-time
Remote
Mid, Senior Level
4+ years expCodvo.ai is a global empathy-led technology services company focused on helping customers accelerate their digital journeys. The Engagement Lead will lead engagement strategies, ensure timely delivery of performance goals, and build strong client relationships to enhance customer satisfaction and retention.
Information Technology
Responsibilities
Lead engagement strategy and execution across assigned client accounts, acting as the primary point of contact
Ensure timely delivery of Engagement Performance Goals (EPG), Customer Satisfaction (CSAT), and Net Promoter Score (NPS) assessments
Oversee the accuracy and completeness of client documentation, including NDAs, SOWs, and MSAs
Represent the voice of the customer internally, sharing feedback and insights to inform product and service enhancements
Build and maintain strong client relationships through regular communication and issue resolution
Develop and implement strategies to improve customer satisfaction and retention, aligned with revenue and growth targets
Identify upsell and cross-sell opportunities within existing accounts based on evolving client needs
Conduct governance meetings and performance reviews with clients and internal stakeholders
Collaborate with delivery and support teams to ensure seamless execution and continuous improvement
Support conflict resolution and contribute to client success and long-term partnerships
Participate in onboarding processes and maintain detailed records of client interactions to support engagement continuity
Qualification
Required
Bachelor's degree in technology, business, or a related field
Minimum 4 years of experience in client engagement, account management, or customer success roles
Proven ability to manage multiple high-value accounts and drive strategic outcomes
Strong communication and relationship-building skills
Proficiency in CRM tools and engagement tracking systems
Excellent organizational and time management abilities
Ability to work collaboratively across teams and adapt to changing client priorities
Willingness to work in the US Time zone (5 PM to 2 AM IST)
Company
Codvo.ai
At Codvo.ai, we specialize in leveraging artificial intelligence, cloud, and data to solve complex business problems and drive innovation.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Amit Verma
Managing Partner
Harish Vajja
Managing Partner
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