Tier 2 Help Desk Technician – Bytagig jobs in United States
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Bytagig LLC · 2 months ago

Tier 2 Help Desk Technician – Bytagig

positionBoise, ID
timeFull-time
remoteOnsite
seniorityMid Level
money$24/hr - $27/hr
date3+ years exp

Bytagig LLC is an IT service provider dedicated to supporting small businesses, startups, and entrepreneurs. The Tier 2 Help Desk Technician will handle advanced IT support requests, requiring expertise in network, server, and VOIP administration while providing proactive maintenance and support to client IT systems.

Cyber SecurityInformation Technology

Responsibilities

Provide friendly, timely, and effective IT support to clients, ensuring a positive experience
Troubleshoot, analyze, and resolve complex technical issues across networks, servers, VOIP, and end-user devices
Monitor and maintain client systems proactively using advanced tools and solutions
Deploy, configure, and maintain desktops, laptops, servers, network devices, firewalls, and VOIP systems
Collaborate with Tier 1 technicians to diagnose, escalate, and resolve issues efficiently
Apply diagnostic techniques to identify root causes, recommend solutions, and implement fixes
Document all support actions, system changes, and resolutions in the tracking system
Train users on proper use of hardware, software, and network resources
Provide on-site client support regularly and assist with project delivery as needed
Test and maintain system capabilities to ensure optimal performance
Perform all other duties as assigned

Qualification

Network administrationServer administrationVOIP administrationIT certificationsTroubleshooting skillsCommunication skills

Required

High school diploma or GED required; relevant IT certifications a plus (e.g., Microsoft, Cisco, CompTIA)
Valid Driver's License required
3+ years' experience in Tier 2 or equivalent IT support role, preferably at an MSP
Strong experience in network administration, including LAN/WAN, routing, switching, firewalls, and wireless networks
Strong experience in server administration, including Windows Server, Active Directory, and Office 365 environments
VOIP system administration experience
Proficient in troubleshooting hardware, software, and networking issues across a variety of platforms
Ability to manage a flexible schedule and work on-site at client locations
Excellent communication skills, able to translate technical information to non-technical users
Ability to lift and carry up to 40–50 lbs
Comfortable working on ladders up to 10 feet
Able to use basic hand tools (tools provided)

Benefits

Medical and dental insurance
401K with company match
PTO
Professional development assistance

Company

Bytagig LLC

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Cybersecurity and IT Services
dateFounded in 2009
location
Clackamas, Oregon, USA
people-size11-50 employees
web-link
https://www.bytagig.com/

Funding

Current Stage
Early Stage
Total Funding
unknown
2022-08-01Seed

Leadership Team

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John Jackson
CEO - IT Consultant
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Recent News

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Bytagig LLC on LinkedIn: NOW HIRING: We are seeking a Part-Time Remote Project Engineer to join our…
2024-04-07
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