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St. Mary's Medical Center - Huntington, WV · 4 months ago

Tech Support Specialist

Huntington, WV

Full-time

Onsite

New Grad, Entry Level

Marshall Health Network is seeking a highly motivated and detail-oriented Tech Support Specialist to provide technical support and assistance to end users. The ideal candidate will troubleshoot hardware and software issues, coordinate department moves, and ensure smooth technology operations.

Hospital & Health Care

Responsibilities

Troubleshoot user logon issues, including password resets and account access problems

Diagnose and resolve issues with scanners, printers, and related peripherals

Assist with the coordination and execution of department moves, ensuring technology is properly set up and functional

Set up new computers, including hardware installation, software configuration, and network connectivity

Prepare and maintain training rooms, ensuring computers, projectors, and other tech equipment are operational

Work tickets in the ticketing system, documenting issues, resolutions, and follow-up actions

Provide excellent customer service and technical support to end users

Collaborate with IT teams and other departments to ensure a seamless technical environment

Maintain and update technical documentation related to IT support processes

Qualification

Technical SupportHardware TroubleshootingSoftware ConfigurationNetwork ConnectivityCustomer Service

Required