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Global Airtech · 2 months ago

Sales & Customer Service Assistant

Reno, NV

Full-time

Onsite

Entry Level

2+ years exp

Global Airtech is a worldwide distributor of aircraft spare parts, striving to provide first-class quality service to customers. They are seeking a Sales Assistant/Customer Service position responsible for achieving customer satisfaction by ensuring products and services meet quality standards.

AerospaceLogisticsTransportation

Responsibilities

Supports various sales colleagues to achieve overall organization goals, sales growth

Enters customers’ Request for Quotes into Pentagon on behalf of Inside Sales Executives

Processes customer orders by entering them as Sales Orders in Pentagon

Coordinates delivery of merchandise and services to ensure on-time delivery

Maintains quality service by enforcing organization standards

Negotiates pricing with vendors to maximize marginal profit

Establishes and maintains relationships with vendors

Sources for non-stock items that customers request through I.L.S. to meet their requirements and analyzes market trends for pricing

Provides customers with requested information, such as paperwork, images, updates on delivery, etc

Calls and/or emails vendors or checks Manufacturer or O.E.M. websites to inquire about part pricing and availability

Collects and interprets data

Utilizes data to develop reports and analysis to maximize sales profit and to procure good inventory

May participate in marketing events such as seminars and trade shows

Qualification

ExcelCustomer serviceAnalytical skillsProblem solvingTime managementGeneral computer skillsCommunication skillsOrganizational skillsAttention to detailCritical thinking