Children's National Hospital · 2 days ago
Patient Experience Consultant
Washington, DC
Full-time
Onsite
Mid Level
$82K/yr - $82K/yr
3+ years expChildren's National Hospital is seeking a Patient Experience Consultant to enhance patient experiences and drive quality improvement. The role involves leading multidisciplinary improvement activities and collaborating with various departments to ensure high-quality outcomes for patients and families.
AssociationChild CareHealth CareNon Profit
Responsibilities
Develops plan for completing required assessment, including project organization, data requirements, involved parties, resource requirements and timeline
Provides consultation, team facilitation and leadership to clinical, medical, administrative and interdisciplinary teams regarding performance improvement (PI) methodologies; assisting teams in executing change, achieving desired outcomes, and spreading effective change and redesign
Establishes and maintains collaborative working relationships and effective communication to facilitate improvements, fostering collaboration, partnership, innovation, customer service, and effective teamwork
Establishes and maintains project implementation plans and project status reports
Uses data to determine educational needs and program content then develops education plans to close identified knowledge and performance gaps
Trains staff and leaders through process assessment and redesign associated with experience strategy
Mentors staff and leaders through training and project work. Responsible for successful closure of projects
Assists teams in collecting, aggregating then analyzing data, and developing realistic improvement plans
Collaborating with team members, develops metrics, data tools, and effective reports to facilitate decision-making and spur improvement
Creates measurements to fit processes that can be used to monitor effectiveness and further improvements
Partner in the mission and upholds the core principles of the organization
Committed to diversity and recognizes value of cultural ethnic differences
Demonstrate personal and professional integrity
Maintain confidentiality at all times
Anticipate and responds to customer needs; follows up until needs are met
Demonstrate collaborative and respectful behavior
Partner with all team members to achieve goals
Receptive to others’ ideas and opinions
Contribute to a positive work environment
Demonstrate flexibility and willingness to change
Identify opportunities to improve clinical and administrative processes
Make appropriate decisions, using sound judgment
Speak up when team members appear to exhibit unsafe behavior or performance
Continuously validate and verify information needed for decision making or documentation
Stop in the face of uncertainty and takes time to resolve the situation
Demonstrate accurate, clear and timely verbal and written communication
Actively promote safety for patients, families, visitors and co-workers
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Qualification
Required
Bachelor's Degree Healthcare or Business related
3 years healthcare related work (a Master's degree in Business, Healthcare, Nursing, or other related field may substitute for 3 years of required experience)
Knowledge of the healthcare industry trends
Knowledge of word processing and spread sheet software, quality improvement concepts, financial and data analysis
Must be detail oriented, analytic, able to facilitate multidisciplinary improvement teams and negotiate conflict
Must be proficient in MS Office Suite; possess excellent interpersonal skills and excellent oral and written communication skills
Preferred
Master's Degree
2 years hospital operations, performance improvement, or project management
Company
Children's National Hospital
Children’s National Hospital, based in Washington, D.C., was established in 1870 to help every child grow up stronger.
Founded in 1870Washington, District of Columbia, USA
5001-10000 employees
H1B Sponsorship
Children's National Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (82)
2024 (55)
2023 (92)
2022 (59)
2021 (41)
2020 (51)
Funding
Current Stage
Late StageTotal Funding
$19.4MKey Investors
Gilbert Family FoundationAdvanced Research Projects Agency for HealthUnited Health Foundation
2025-10-09Grant· $8M
2024-10-23Grant· $8M
2021-11-09Grant· $3.4M
Leadership Team
Kurt Newman
President and CEO
Michelle Riley-Brown, MHA, FACHE
President and CEO
Recent News
BioWorld Financial Watch
2025-06-07
Company data provided by crunchbase