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University of California, College of the Law, San Francisco (formerly UC Hastings) · 2 months ago

Assistant Dean of IT & Chief Information Officer

San Francisco, CA

Full-time

Onsite

Director/Executive

$200K/yr - $240K/yr

7+ years exp

The University of California, College of the Law, San Francisco, is seeking an Assistant Dean of IT & Chief Information Officer to lead its information technology organization. This role involves setting the vision for technology services, managing IT operations, and driving organizational change to support the College's mission while ensuring an efficient and secure technology environment.

Higher Education

Responsibilities

Provide visionary leadership and change management for the IT organization, guiding the transformation of systems, workflows, staffing models, and service culture to meet institutional priorities

Supervise and oversee performance management of staff in the IT department, fostering a culture of accountability, adaptability, security and innovation

Develop and implement information technology policies that encompass a broad range of issues with direct impact on faculty, students, and College staff, and audit information system use for compliance, and ensure that all necessary College reporting is completed in a timely manner

Collaborate with College leadership and/or Board of Directors to define and implement long-term technology strategies aligned with institutional goals; lead campus wide technology planning and alignment

Partner across departments and with faculty to ensure a cohesive and responsive IT environment that supports academic and administrative excellence

Analyze user support data, annual technology audits, and performance metrics to drive data-informed improvements in service delivery, process efficiency, and customer satisfaction

Advise senior administrators on IT strategy, organizational design, and opportunities for digital transformation

Direct the evaluation and modernization of hardware, software, infrastructure, equipment needs, and service delivery models to identify efficiencies, reduce complexity, and enhance outcomes for the College

Maintain and evolve IT governance processes, ensuring clear accountability, transparent decision-making, and alignment with institutional priorities

Ensure the ongoing improvement and documentation of policies, procedures, and service standards related to information systems hardware and software, programming standards, communications, and other support projects to promote organizational learning and operational consistency

Develop and maintain documentation, including but not limited to service level agreements, white papers for applications/services, schematics, and user guides

Maintain, audit, and continuously improve information security and risk management for the College's computer systems and networks, including software, hardware, and telecommunications

Establish and evaluate key performance indicators for the College's information technology services, fostering a results-driven, change-ready culture

Advance modernization of network architecture, data center operations, and endpoint management; oversee virtualization technologies (e.g., VMware, Hyper-V)

Lead the adoption and integration of cloud platforms (Microsoft Azure, AWS, or Google Cloud) and hybrid infrastructure strategies

Implement monitoring and alerting tools for proactive system performance management

Ensure redundancy, high availability, and business continuity strategies are in place and regularly tested

Incorporate cybersecurity, privacy, and risk management frameworks such as NIST and ISO 27001; manage IAM, MFA, VPN, and firewall security systems

Conduct vulnerability assessments, penetration testing, and incident response planning

Lead strategic assessment of existing technologies, contracts and partnerships with campus entities to identify opportunities for process optimization, cost efficiency, and modernization

Set strategic direction for IT capital and operating budgets, aligning investments with institutional goals and technology transformation priorities

Oversee technology aspects of construction and renovation projects, communicating with vendors, clients, management, and technology staff, while ensuring forward-looking design and sustainable infrastructure

Lead vendor contract negotiations and procurement strategies for new hardware and software purchases/leases on behalf of the College ensuring maximizing value, flexibility, and scalability across the College’s technology portfolio

In collaboration with the Purchasing Department, manage IT assets, processes and plans; monitor and record software license and/or hardware assets to ensure compliance with vendor contracts and efficient utilization of resources. Provide vision in development of procurement strategies to optimize technology spending across the organization; develop and implement procedures for tracking IT assets

Perform Total Cost of Ownership (TCO) analyses to guide cloud vs. on-premises investment decisions

Oversee the modernization and reliability of the College’s network, infrastructure, and helpdesk operations, with an emphasis on scalability, security and responsiveness, including on-premises and cloud data centers, and network closets

Collaborate across departments to identify recurring issues, streamline communication, and eliminate systemic inefficiencies

Drive continuous improvement in IT service management, incorporating best practices and feedback mechanisms to enhance user experience and organizational agility

Partner with information security staff to ensure effective security management for the physical networks of the College

Direct the planning and performance of network and system availability in coordination with CENIC, including overseeing network architecture to provide redundant systems in key areas, routine backups, and archival files stored on the network to assist in recovery efforts across a multi-server environment, including IP address schemes, DNS, DHCP, etc. Oversee the maintenance of the campus firewall and server integration and management

Collaborate with the Purchasing Department on the capital assets program, ensuring inventory accuracy and records of physical computing assets including, but not limited to, kiosk computers, faculty, and staff workstations as well as other equipment and components

Oversee the planning, installation, testing and maintenance of the College’s endpoint equipment/products; organize and execute ITS end point equipment deployment

Establish and maintain clear service level agreements, maintenance schedules, and priorities to support institutional stability and innovation

Adopt ITIL / IT Service Management (ITSM) frameworks to improve process consistency and accountability

Track key performance indicators (KPIs) for uptime, ticket resolution, and customer satisfaction

Provide strategic leadership and guidance to all IT and educational technology staff, ensuring the team is equipped and empowered to adapt to organizational and technological change. Carrying out supervisory responsibilities in accordance with the College’s policies and applicable laws

Oversee recruitment, development and training of employees to build a high-performing and future-ready IT workforce

Establish performance expectations aligned with innovation, customer service, and continuous improvement

Form and lead technology advisory committees and user groups to align IT initiatives with evolving institutional needs

Foster a culture of transparency, collaboration, and shared ownership within the IT organization

Encourage professional development and certifications in CISSP, PMP, and ITIL to strengthen technical and leadership capability

Develop and manage individualized training plans for all assigned department personnel

Qualification

IT leadershipCloud computingInformation securityEnterprise systems managementStrategic planningBudget managementNetwork administrationProject managementChange managementInterpersonal skillsProblem-solving skillsCollaboration

Required

Bachelor's degree in Computer Science, Information Technology, Interactive Multimedia or a related field from a regionally or nationally accredited institution recognized by the U.S. Department of Education or the Council for Higher Education

Master's degree is also a plus

Minimum 7 years of progressive supervisory and management experience in IT, including responsibility for organizational assessment and change

Demonstrated technology leadership experience in planning, managing and operating computer networks, knowledge of VLANs and Active Directory experience

Proven experience modernizing IT environments, driving process improvements, and leading cross-functional initiatives

Demonstrated experience managing enterprise systems (ERP, CRM, LMS, HR/Finance), cloud administration, and network security

Knowledge of systems management (Windows and Linux), federated authentication (ADFS, Shibboleth), VOIP, network and firewall administration

Demonstrated success leading organizational change within complex IT environments, preferably within academia

Strong strategic planning and systems-thinking abilities, with a focus on transformation and continuous improvement

Deep technical expertise in infrastructure, cloud computing (AWS, Azure, or GCP), enterprise applications, and cybersecurity frameworks (NIST, ISO 27001)

Experience in application development and management, including web and mobile platforms

Familiarity with data management systems and analytics tools

Proven project and change management experience, including stakeholder alignment and communication

Excellent problem-solving, analytical, and interpersonal skills

Ability to foster collaboration, trust, and accountability with College faculty, staff, administration, and governing boards

Strong financial acumen and experience with technology budgeting and procurement