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Yuhaaviatam of San Manuel Nation · 6 hours ago

IT Business Services Analyst

Highland, CA

Full-time

Hybrid

Mid Level

3+ years exp

Yuhaaviatam of San Manuel Nation is seeking an IT Business Services Analyst to provide operational, product, and technology support for assigned systems and applications. This role involves offering level 3 application support, engaging with project teams, and fostering relationships with stakeholders to ensure the success of technology solutions.

Responsibilities

Provides technical support (including on-call as required) to evaluate problems and provides technical solutions for a 24/7 environment

Maintains an understanding of system capabilities and their application to the specific needs of the enterprise

Fosters key business relationships with internal customers, executive leadership, external vendors, and other support functions to ensure success of products, tools, and services

Recommend changes to products and processes to improve the manner in which to conduct business

Creates and fosters collaborative relationships within the IT team to ensure a one-team mentality on how to deliver services to the enterprise

Engages with project teams to implement full-stack solutions and provides ongoing assurance of technology solutions through discovery

Maintains a working knowledge of relevant hardware and software applications, including emerging technologies

Participate in system implementations, upgrades, and quality assurance, including providing assistance during user acceptance testing

Prepares and maintains technical user guides, functional specifications, standard operating procedures, and systems documentation, and the IT Change Management Database (CMDB)

Performs other duties as assigned to support the eﬃcient operation of the department

Qualification

Technical supportSoftware architectureProject managementCustomer satisfactionEmerging technologiesDocumentationPolicy implementationGaming industry experienceITIL certificationBusiness Analyst certificationProject Management Professional certificationInterpersonal communicationDetail-orientedCommunication skills

Required

Bachelor's Degree in Computer Science, Business Administration or a related field required

Minimum three (3) years' experience in Information Technology, preferably in the Gaming Industry required

Excellent problem-solving, interpersonal communication, and project management skills are a must

Must have a desire to achieve excellence in customer satisfaction, process, and product quality and reliability

Knowledge of the internet, e-business disciplines, and standards

Must be extremely detail-oriented with respect to documentation and communication

Strong technical verbal and written communication skills with the ability to simplify terminology that a non-technical end-user and/or senior executive can understand

Ability to effectively communicate with technical professionals, and a basic understanding of software architecture

Demonstrated knowledge and experience in creating and implementing policy and procedures

At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license