Summit Technology Consulting Group · 2 months ago
Director of SaaS Platform Operations
Mechanicsburg, PA
Full-time
Hybrid
Director/Executive
8+ years expSummit Technology Consulting Group is a mission-driven company focused on providing advanced solutions for government loans and grants. They are seeking a Director of Platform Operations to oversee code deployments and manage a global team while ensuring reliable and efficient operations.
Information ServicesInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Lead the assurance and reliability strategy for all SaaS platforms, driving uptime targets (e.g., 99.9%+ SLA) and ensuring rapid incident response and recovery
Establish and mature incident, problem, and change management processes aligned with ITIL and SRE best practices to minimize service disruption
Implement and optimize observability frameworks (e.g., Datadog, Splunk) and drive automation of detection, alerting, and remediation workflows
Partner with Engineering, DevOps, QA, and Customer Support teams to ensure seamless releases, efficient rollback mechanisms, and proactive issue identification
Define and enforce operational standards, SLAs, and KPIs; drive continuous service improvement and risk mitigation strategies
Analyze system performance data to identify trends, bottlenecks, and opportunities for architectural and process improvement
Oversee go-live readiness reviews, validation of release packages, and post-deployment verification to ensure production stability
Build and lead a high-performing production assurance team; develop talent in reliability engineering, automation, and operational excellence
Evaluate, select, and manage third-party tools and service providers supporting production monitoring, incident response, and root cause analysis
Champion a culture of promoting collaboration, continuous improvement, and proactive problem-solving
Qualification
Required
Bachelor's degree in computer science, Engineering, Information Systems, or equivalent experience
8+ years of experience in IT Operations with at least 3 years in a leadership role
Proven track record in managing global technical teams and overseeing enterprise-scale deployment
Demonstrated experience leading through production incidents and outages, including communication and stakeholder management
Strong problem-solving and analytical skills with the ability to anticipate and mitigate risks
Excellent communication skills, able to translate complex technical information into clear updates for executives and non-technical stakeholders
Excellent communication and leadership skills
Ability to work effectively in a fast-paced, collaborative environment
Ability to obtain and maintain government clearance (applicants must be U.S. citizens)
Preferred
Experience working in regulated industries or environments with strong security and compliance requirements preferred
Experience with cloud platforms (e.g., AWS, Google Cloud, Azure)
Familiarity with DevOps practices and tools (e.g., Docker, Kubernetes, CI/CD pipelines)
Contributions to open-source projects or a strong presence in the developer community
Previous experience in the fintech industry, with an understanding of financial systems & regulations
Live in the Mechanicsburg/Harrisburg, PA area, as this is a hybrid role
Benefits
Competitive salary and performance-based bonuses
Comprehensive health plans to choose from. FREE dental. FREE vision insurance plans
Flexible work hours and hybrid work options
Unlimited PTO and company holidays
Collaborative and inclusive work environment with a diverse team
Company-sponsored events and team outings
Company
Summit Technology Consulting Group
Summit Technology Consulting Group has serviced our clients by providing innovative professional technology services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$3.07MKey Investors
Enlightenment Capital
2024-04-04Private Equity
2018-08-01Series Unknown· $3.07M
Leadership Team
Benjamin Wallace
Partner
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