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Bartelt Packaging · 2 weeks ago

Field Service Technician (Remote)

United States

Full-time

Remote

Mid Level

3+ years exp

Bartelt Packaging, a Pro Mach Company, is seeking a Field Service Technician to join its team. The role involves extensive travel to repair, maintain, and start-up packaging equipment, while providing excellent customer service and acting as a communication link between the customer and the company.

ManufacturingPackaging Services

No H1B

Responsibilities

Receive trip assignment from inside schedulers; make travel arrangements to arrive on time according to customer requirements

Interview customer to determine machine problems; performs basic troubleshooting on machine functioning; verify where problem is located

Perform assembly and installation of various machine components in the field

Perform hands-on electrical and mechanical troubleshooting and repairs on specified Bartelt Packaging, LLC. machines to ensure machine is functioning correctly according to specifications; coordinates with customer and Parts department to order any needed parts

Access PLC programming in the machine, navigates and connects to allow for program changes directed by Engineering. Interface with Engineering, Production and Project Management to solve technical problems or project issues

Work with domestic and international customer technicians, engineers and management to perform quality inspections, set-ups, assembly, installations and commissioning protocol activities. Communicate progress as needed

Audit condition of machines in the field for rebuilds, parts and additional services

Coach customers for successful operation and maintenance; may show operators how to do changes for different size or format packaging

Support equipment, service documentation and suggests improvements

Work to start-up new machines, check power system and wiring; observe lockout tag out process to check machine component functionality; establish that product is moving through properly; communicate with Bartelt Packaging internal staff to solve technical problems or project issues

Prepare concise, accurate, professional and timely Equipment Acceptance Reports, Service Work Reports, Expense Reports and other support documentation for customer visits; communicate with Bartelt Packaging internal staff to report on service activities; complete and submits reports within 3 weeks after the end of a job. Periodically inspect customer spare parts inventory and recommends additional parts orders as needed for successful equipment maintenance and operation

Perform inspections on consumable materials; communicates with customer on any potential quality issues affecting equipment productivity; report to in-house staff

Provide management with timely verbal and/or written communications regarding immediate needs of parts, documentation, other potential issues on site

Follow Bartelt Packaging administration, workplace, and safety policies, procedures and practices; understand and follows customer’s rules for safety, security or other policies

Wear appropriate uniform, maintains professional appearance, conduct, attitude and positively promotes Bartelt Packaging to all customers

Assist with Service functions and activities as requested by management; provide support for manufacturing as needed; may be assigned to technical support hot line

Qualification

ElectronicsPackaging equipment maintenanceElectrical troubleshootingMechanical troubleshootingPLC programmingCustomer serviceCommunication skillsTeam collaboration

Required

Associate degree in electronics or professional certificate in industrial trades or technical discipline

Three to five years of experience in maintenance or service of packaging equipment in a food, beverage, chemical or industrial environment; or equivalent combination of education and experience

Ability to travel up to 90% domestically and internationally as needed using a variety of forms of public transportation

Valid driver's license and safe driving record according to policy

Provide his or her own hand tools

Must be on call, in case of emergency, to travel or provide occasional telephone assistance to customers after standard work hours and on weekends

Must be able to work in a high production environment under stress and demanding circumstances