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Colony Brands, Inc. · 2 months ago

Client Support Technician Internship

Wisconsin

Internship

Onsite

Intern

Start in 2026 Summer

Colony Brands, Inc. is a customer-focused organization dedicated to excellence in information technology and contact center services. They are seeking a Client Support Technician Intern to assist in setting up, maintaining, and supporting corporate owned client-level computer equipment, along with managing support ticket requests and troubleshooting hardware and software issues.

ConsumerHealth Care

No H1B

Responsibilities

Assembly and configuration of PC / MAC hardware

Documentation and mentoring of the Help Desk

Client-level networking troubleshooting skills to assist with problem resolution including wireless technologies and remote access solutions

Windows 10 / 11 Imaging and/or patching skills utilizing Microsoft SCCM or equivalent tools

Apple OS Imaging and/or patching skills utilizing JAMF

End User Support for Mobile Phones / Tablets via Microsoft Intune

Citrix Client Troubleshooting

SCCM Client Troubleshooting

Microsoft E-Mail and Office Support via Office 365

Printer / Copier / Audio Visual Troubleshooting and Support

Active Directory User Account / Group and Permission Support

Qualification

PC/MAC hardware configurationWindows 10/11 imagingClient-level troubleshootingApple OS imagingActive Directory supportMicrosoft Office supportCommunication skillsWork independently

Required

At least Junior Senior standing, recent graduates may be considered

Cumulative GPA of 2.80 or higher

Solid understanding of Windows Operating Systems (Mac also beneficial)

Solid troubleshooting skills for client level hardware including desktops, laptops, mobile phones, tablets and printers

Solid communication skills, verbal and written. Documentation and participation/contribution to team discussions will be part of the role

Experience with Microsoft Office, Anti-Virus Malware Tools and PowerShell would be beneficial for the role

Ability to work independently

Benefits

Paid Opportunities - This is a paid opportunity to explore your career! All Interns are paid a competitive wage for their field.

Employee Discounts - Our employee sales program offers employee discounts on items ordered from our fine catalogs and selected Outlet Store. Discounts range from 45% to 50% off.

Time Off - We all need a little down time and all Interns enjoy paid time off during their internship.

Health Club Membership - Take advantage of a FREE membership at the local YMCAs with full membership reimbursements.

Health Insurance - Interns are offered Medical/Dental/Vision Insurance.

Business Casual Dress Code - Jeans are allowed year-round!

Performance Updates - We provide interns with useful feedback regarding their performance throughout their internship. A formal mid-performance appraisal and final appraisal will be given.

Training - Colony Brands provides all interns with the necessary hands-on training to make their internship experience successful.

R. Kubly Family Foundation - The foundation will pay for your graduate or professional schooling in return for a commitment to live and work in Monroe, WI after you graduate. Visit www.rkublyfamilyfoundation.org for more details.