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Vistra Corp. · 2 weeks ago

Analyst III, Priority Customer Care

Irving, TX

Full-time

Onsite

Mid Level

3+ years exp

Vistra Corp. is a global leader in energy and customer service solutions. The Analyst III position focuses on driving operational excellence and enhancing customer experiences through data-driven insights and process improvement methodologies.

EnergyRenewable EnergySustainability

Comp. & Benefits

Responsibilities

Work independently to extract and analyze data and customer feedback to identify and implement solutions that improve processes and enhance the customer experience resulting in reduced customer escalations and customer complaints

Design and implement reporting solutions that measure the integration of process improvements and their impact to customer experiences

Ongoing assessment of team data capture practices and data repositories to optimize complaint root cause analysis capabilities and deliver actionable insights

Develop, implement, publish, and present regular and ad hoc reports timely and accurately

Monitor and assess day-to-day related issues to ensure business practices, policies and procedures are executed in an effective manner

Build and maintain effective partnerships with various departments to align efforts and achieve goals

Support development of departmental and company processes & procedures

Qualification

Data analysisCustomer experience improvementData visualization toolsExcel proficiencyRoot cause analysisProject managementProcess flow developmentEmerging technologies knowledgeCommunication skillsTeamwork skills

Required

3-5+ years of related work experience

1-2 years experience with customer facing and project coordination/mgt methods required

2-4+ years developing and analyzing large-scale customer information system or processes

Excellent communication and teamwork skills with both internal and external customers

Able to effectively contribute to and lead small work groups, process teams and focus groups

Working knowledge of emerging technologies (artificial intelligence, speech transcription analytics, etc.) to effectively aggregate/analyze critical business data, identifying trends and improvement opportunities

Advanced Skill in using Excel and other MS Office products

Experience with data visualization tools (e.g., Tableau, Power BI, etc.) required

Strong analytical skills, including root cause analysis

Ability to understand and interpret data to extract valuable insights, identify trends, and drive business decisions, provide actionable insights to management and stakeholders

Ability to clearly articulate findings and recommendations to both technical and non-technical audiences

Excellent Project Management skills

Skill in developing process flows

High School diploma or equivalent required

Company

Vistra Corp.

Vistra (NYSE: VST) is a leading Fortune 500 integrated retail electricity and power generation company, based in Irving, Texas, that provides essential resources to customers, businesses, and communities from California to Maine.

Founded in 2016

Irving, Texas, USA

5001-10000 employees