Apply on Employer Site

Robert Half · 2 months ago

Site Support Technician

Coppell, TX

Full-time

Onsite

New Grad, Entry Level

$30/hr - $35/hr

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. They are seeking a skilled Site Support Technician to ensure the smooth operation of a franchisee training facility, providing technical support for audiovisual setups and assisting remote users with connectivity issues.

ConsultingHuman ResourcesRecruitingSecurity

No H1B

Responsibilities

Provide hands-on support for audiovisual equipment, including projectors and other presentation tools

Assist remote users in resolving connectivity challenges to ensure seamless access to resources

Manage and resolve IT support tickets related to a variety of hardware and software issues

Perform basic network troubleshooting to identify and resolve connectivity problems

Handle Active Directory tasks such as password resets and user account management

Troubleshoot and resolve hardware issues on-site to maintain equipment functionality

Collaborate with team members to deliver effective solutions for technical challenges

Maintain a high level of customer service while addressing technical concerns promptly

Ensure proper documentation of support activities and resolutions for future reference

Qualification

Active DirectoryCisco networkingNetwork troubleshootingAudiovisual equipmentHardware diagnosticsProblem-solvingCommunication skills

Required

Proficiency in Active Directory, including user account management and password resets

Solid understanding of Cisco networking fundamentals

Experience with basic network troubleshooting techniques

Familiarity with audiovisual equipment setup and maintenance

Strong ability to diagnose and resolve hardware issues

Excellent problem-solving skills and attention to detail

Strong communication skills to interact with both technical and non-technical users

Benefits

Medical

Vision

Dental

Life and disability insurance

401(k) plan

Company

Robert Half

Glassdoor3.8

🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert.

Founded in 1948