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ASUS · 3 months ago

Senior Field Application Engineer

Hybrid Remote, Fremont, California

Full-time

Hybrid

Mid, Senior Level

$90K/yr - $130K/yr

3+ years exp

ASUS is seeking a Senior Field Application Engineer (Sr. FAE) with proven technical expertise to support customers and solve complex problems. The Sr. FAE will work closely with customers and collaborate across engineering, sales, and operations teams to deliver effective solutions.

ComputerConsumer ElectronicsHardwareManufacturingMobileSoftware

Responsibilities

Lead technical discussions and troubleshooting efforts for complex customer issues

Ability to work as highly technical problem solver, understand system architecture, hardware, and software interaction

Collaboration, Working with Sales, Engineering, Management, and Operation teams to initialize or support ASUS OPBG products

Attention to detail is a must for projects, which may include many moving parts in the equation

Gathering business and application requirements from the customer, including forward interaction and promotion of ASUS products

Leading training and education efforts on ASUS and market technology, focused on customer needs and requirements

Attend industry related trade show and joint customer meeting

Travel is required, and this may involve on-site customer visits, troubleshoots or trade show

Serve as a trusted technical resource for peers by sharing best practices and supporting complex issue escalations

Identify opportunities to improve team processes, documentation, and technical resources

Qualification

X86-based server architectureHardware systemsFirmwareBIOSLinuxWindowsVirtualization platformsMulti-taskingCommunication skillsProblem-solvingCustomer-focused

Required

College degree (Bachelor) in related field

3+ years of experience as a Field Application Engineer (FAE) or in a related technical customer-facing role, providing technical support and solutions for server products

Strong background in x86-based server architecture with expertise in system design, deployment, and troubleshooting

Extensive hands-on experience with hardware systems, including installation, configuration, and diagnostics

Familiarity with firmware, BIOS, Linux, Windows, and virtualization platforms (VMware, Hyper-V)