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Prinova USA · 2 months ago

Customer Service Liaison

Cottonwood Heights, UT

Full-time

Onsite

Mid Level

$24/hr - $24/hr

3+ years exp

Prinova US LLC is a trusted global supplier and manufacturer of functional food ingredients, flavors, and aromas with a strong commitment to customer focus. The Customer Service Liaison will provide exceptional customer service by managing orders and communication between customers and sales staff.

Food and BeverageHealth CareManufacturingNutritionProduct Design

Growth Opportunities

Responsibilities

Maintain outstanding customer relationships with all customers

Receives customer’s orders, coordinates all purchase order details, enters orders and prepares orders for shipment

Confirm orders and or any issues to the customer in a timely manner

Answers all inquiries such as tracking, C of A's, shipments, credits, scheduling, cancellation, adjustments, warehousing and any other information pertaining to orders

Maintains contracts (inputs into database, and works with Product Managers and Sales person to manage release dates for products)

Assists assigned Sales staff to help exceed customer’s needs as necessary

Assist the team with tasks while ensuring seamless customer relationships

Processes orders and paperwork for shipping

Communicates with warehouse the shipping requirements of the customer

Arrange freight through TMS

Ensure customer orders deliver on time

Meet and exceed all KPI goals

Assists with answering incoming calls

Additional duties as deemed necessary by the Supervisor/Manager

Qualification

Customer service skillsAnalytical skillsOrganizational skillsMicrosoft Office SuiteERP systems familiarityTime management skillsInterpersonal skillsProblem-solving skills

Required

High school diploma or equivalent required

Associates or Bachelor's degree in Business Administration/Science preferred and or minimum of 3+ years of relevant professional experience within a Manufacture/Distribution Industry

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

Ability to deal with problems involving a few concrete variables in standardized situations

Excellent interpersonal and customer service skills

Excellent organizational skills and attention to detail

Excellent time management skills with a proven ability to meet deadlines

Strong analytical and problem-solving skills

Ability to add, subtract, multiply and divide in all units of measure, and use decimals

Ability to function well in a high-paced and at times stressful environment

Proficient with Microsoft Office Suite or related software

Advanced skills in Microsoft Office (Word and Excel)

Ability to lift up to 10 lbs

Ability to view a computer screen and type for extended hours

Ability to sit and stand for extended periods

Ability to adjust work schedule as business needs require

Compliance with food safety, food defense and food quality standards

Compliance with occupational safety and health standards issued under OSHA

Preferred

Familiarity or general aptitude for ERP systems

Benefits

Medical, Dental, Vision

Employer paid STD and LTD

HSA and FSA

PTO

Employer paid Basic Life Insurance

401(k) & Roth with employer match

Eight Paid Holidays + 2 Floating Holidays

Voluntary - Critical Illness, Hospital Indemnity, Accident

Personal growth including training and development opportunities

Company

Prinova USA

Prinova has been providing high-quality ingredients, flavors and value-added solutions to help you successfully navigate the marketplace for 45+ years as a reliable partner you can trust.

Founded in 1978

Hanover Park, Illinois, USA

1001-5000 employees